topic Re: Shuffled folder resets after restarting application in Desktop (Windows)

Shuffled folder resets after restarting application

artakha — Fri, 21 Jun 2024 11:34:50 GMT

Plan

Premium

Country

Slovakia

Device

Lenovo Legion S7

Operating System

Windows 10

My Question or Issue

When I shuffle a folder on my computer and restart the application while playing the resulting shuffled playlist, the playlist resets to the first song that it started playing. Furthermore, until I play the first song of that playlist, it includes the songs that were previously "next in queue" in the "next up" section.

Re: Shuffled folder resets after restarting application

MateusM — Sat, 22 Jun 2024 15:12:27 GMT

Hey there @artakha!

Can you try logging out and logging back in twice to see if it makes a difference? If that doesn't help, can you try these steps?

Don't forget to restart your device after performing a clean reinstall.

Let me know how it goes.
/Mateus

Re: Shuffled folder resets after restarting application

artakha — Thu, 27 Jun 2024 08:04:06 GMT

Hi @MateusM, thanks for the answer.

I have tried the logging out and back in thing, it didn't change anything. I skipped the clean reinstall, as the issue persists despite the fact that I have changed computers since first noticing it, which I suspect is as clean a reinstall as it gets.

Re: Shuffled folder resets after restarting application

MateusM — Thu, 27 Jun 2024 16:18:42 GMT

Thanks for getting back @artakha!

Can you share with us a screenshot of how the Queue looks before restarting the app, and then how it looks after?

I'll be on the lookout.
/Mateus

Re: Shuffled folder resets after restarting application

artakha — Sat, 29 Jun 2024 07:11:11 GMT

Sure, here they are.

1. Shuffled folder:

2. Skipped some songs and added some to queue:

3. Playlist after restarting the app:

4. After skipping the first song:

As you can see, after restaring the app, the shuffled playlist resets and it somehow includes the queue in the "next up" section until the first song is played/skipped.

Re: Shuffled folder resets after restarting application

MateusM — Sat, 29 Jun 2024 21:21:04 GMT

Thanks @artakha!

I couldn't reproduce this behavior from my end. Can you let me know the Spotify version your device is running? I'd still suggest a clean reinstall as this is more thorough than a regular one and can help get rid of any cache that might be causing issues and this process ensures the app is fresh from before.

During the reinstall process, I suggest you install the Spotify version from the Microsoft Store.

Keep me posted on how this goes.
/Mateus

Re: Shuffled folder resets after restarting application

artakha — Sun, 30 Jun 2024 19:30:37 GMT

I'm using Spotify version 1.2.40.599.g606b7f29, if that helps any. And as the problems persisted even though I changed notebooks (meaning I had to install the app on a brand new machine), I don't see why the clean reinstall would do anything. But thanks for your time and advice.