topic Audio Cut Out in Desktop (Windows)

Audio Cut Out

EarthwormSally — Tue, 06 Aug 2024 07:45:41 GMT

Plan

Free

Country: United States

Operating System

(Windows 10)

My Question or Issue

When I launch the Spotify app and play a few songs it 1. Stops playing the next track. 2. Audio cuts out during an ad. 3. When opening the Spotify window causes Chrome to crash and slows other apps. And, 4. audio cuts out during a song like 4 or 5 seconds in and I have to reload the window.

Re: Audio Cut Out

Dessi — Wed, 07 Aug 2024 10:10:12 GMT

Hi there @EarthwormSally,

Thanks for reaching out!

Have you done any troubleshooting so far? It's worth reinstalling your desktop app using these steps to make sure you're running the latest version. Does the same thing happen in the mobile app and Web Player? You can also try clearing your hosts file, since it may cause issues if corrupted.

Let us know how it goes.