topic Re: Spotify on Windows 11 Keeps Disabling Hardware Acceleration, Leading to Lag in Desktop (Windows)

Spotify on Windows 11 Keeps Disabling Hardware Acceleration, Leading to Lag

ax571pfz0o7a6wfiaggf — Fri, 06 Sep 2024 03:45:21 GMT

Plan

Premium

Country

USA

Device

Operating System

Windows 11 Pro

My Question or Issue

Spotify on my desktop (I've tried both the Microsoft Store app and the standalone program) works for 30 seconds before it starts lagging. Skipping songs, pausing and playing songs, or accessing any menus takes 30+ seconds to load per click. If I try to close Spotify and re-open it, it says "The Spotify Application has stopped responding", until I close the task and reopen it.

However, enabling hardware acceleration fixes all of these issues temporarily. After 15 seconds, hardware acceleration disables itself, and Spotify starts lagging again.

I've updated all of my graphics drivers and I am running:

I9-12900k

RTX 4070

32 GB DDR5 RAM

2 TB M.2 SSD (Spotify is installed on this SSD)

I've tried clean installs, deleting the cache folder, and updating all of my drivers, and am at a dead end now.

Re: Spotify on Windows 11 Keeps Disabling Hardware Acceleration, Leading to Lag

Ivelina — Mon, 09 Sep 2024 13:06:56 GMT

Hey there @ax571pfz0o7a6wfiaggf,

Welcome to the Community and we appreciate you sharing these details with us 🙂

Having read through your post, it sounds like this may be a set up issue with the particular device you're using and we're not absolutely sure that we'll be able to resolve it together, but let's give some steps a try.

To start, we recommend running the Spotify app in compatibility mode for Windows 11/8, as well as in safe mode to test if there will be any difference with the behavior.

Since you've not mentioned another internet connection, it'd be great if you could try with a different one or even mobile data (shared via hotspot from your phone if that's possible).

Lastly, let us know if the Web Player or other apps lag as well on your computer.

Thanks and hope to hear from you soon!