topic Spotify desktop app windows 11 in Desktop (Windows)

Spotify desktop app windows 11

ᵴᴛᴇᴠᴇ — Mon, 09 Sep 2024 18:21:59 GMT

Plan

Premium

Country

Netherlands

Device

Msi GF65 thin

Operating System

W11

My Question or Issue

Suddenly spotify stopped starting up, cant reinstall since its stating its already installed, prompts me to open the app with a yes or no. Tried both options same but get the same result, nothing.

Removed everything according to the guides provided on the forums, but it keeps saying its already installed.

Installer came from spotify.com

Getting an error trough windows app store aswell

Any suggestions welcome

Re: Spotify desktop app windows 11

Joan — Tue, 10 Sep 2024 07:56:45 GMT

Hi @ᵴᴛᴇᴠᴇ,

Thanks for reaching out.

Is this the guide you followed for the reinstall/removal? If not, consider following those steps. What most likely happened here is that the Windows store version is installed on your device and therefore the other version cannot be installed. Does the app appear installed in the Windows store? Do you have any remaining Spotify app data in the system folders of your PC?

Also, it's a simple thing, but when you search for Spotify in the search bar, does it appear? If so, does that one work or have issues starting up?

Let us know how it goes.

Re: Spotify desktop app windows 11

ᵴᴛᴇᴠᴇ — Tue, 10 Sep 2024 10:13:38 GMT

Hi,

Yes it appeared to be installed from the windows store aswell, but I was able to remove the appxpackage. After I did that, the windows app store showed me it wad uninstalled. I can't redownload from the store since I got that disabled for other reasons.

Besides that folder there was no spotify folder left.

However the installer downloaded from the website still wont work after I deleted the folder relating to spotify windows store.

Yes it does appear in start menu when searching for spotify, however the icon is blank. I suppose its blank because I also went to regedit to check out if there were some artifacts left behind that might have intervene.

Re: Spotify desktop app windows 11

Dessi — Wed, 11 Sep 2024 06:21:05 GMT

Hey @ᵴᴛᴇᴠᴇ,

Thanks for the reply!

If you right-click on the Spotify icon in the start menu, do you have the option to uninstall it from there? If yes, can you give it a try? You can also check this comment from a similar thread for another workaround, which you can test out.

Let us know how it goes.

Re: Spotify desktop app windows 11

ᵴᴛᴇᴠᴇ — Wed, 11 Sep 2024 17:47:34 GMT

Hello, thank you for the reply.

When I click uninstall in the startmenu when right clicking the spotify app the menu just closes and nothing happends.

I've tried to remove the registery keys with regedit as in the guide you send. I'm facing issues taking control of the registery keys, I'm getting prompted that I dont own the keys, and that i have to ask My organisations IT department for acces. I'm already logged in as administrator so im left clueless.

The app just worked fine, did no updates or anything and it just broke all of a sudden.

Re: Spotify desktop app windows 11

ᵴᴛᴇᴠᴇ — Wed, 11 Sep 2024 20:36:09 GMT

I found the solution, AppxSVC (Windows service) was disabled and stopped windows store from downloading spotify.

Now I'm able to redownload it again and after deleting it trough the store, the installer from the spotify website worked aswell.

Thanks for the help.