topic Re: Sound issue with some games in Desktop (Windows)

Sound issue with some games

Alexisjlv — Wed, 16 Oct 2024 11:20:12 GMT

Plan

Premium

Country

Japan

Device

Operating System

Windows 11 Pro 64-bit (23H2, Build 22631.4317)

My Question or Issue

Since update 1.2.48.405.gf2c48e6f, audio from some games disappear completely when playing a music through de windows App, sound comes back when pausing the songs.

So far i have only encountered the issue twice, on iRacing and Farming simulator 22.

Here are a few reddit posts of people having the same issue :

The sound only stops for those games, for example if chrome is running, it isn't muted when those games are.

Re: Sound issue with some games

MihailY — Wed, 16 Oct 2024 14:03:47 GMT

Hey @Alexisjlv,

Thanks for reaching out and kudos for linking the Reddit threads where this was reported.

We'd like to forward this issue to our tech team, so please let us know the following:

The exact troubleshooting steps you've tried so far (e.g. reinstalling the app, updating/reinstalling your audio drivers)
Does this happen with the Microsoft Store version or the one from our website? If you haven't tested both, please do.
Do you get the same behavior with the web player?
What's the model of your sound card?

If you're active in those Reddit threads, feel free to ask the users to share their experience here as this will speed up the investigation.

We'll be on the lookout for your reply!

Re: Sound issue with some games

pytlik — Wed, 16 Oct 2024 19:23:45 GMT

Hi guys, I would join this thread.
Having same issues with iRacing, started today (till yesterday everything was okay).

tried both versions of Spotify (web install & store install)
web player works without an issue !
have this issue in iRacing only
different application in background does not have this issues (crewchef)
using win11 23h2 (build 22631.4317) & B650 aorus elite ax v2

Re: Sound issue with some games

Yordan — Thu, 17 Oct 2024 10:19:26 GMT

Thanks for the details folks! We've forwarded the info to our tech team who'll investigate further. We'll keep you posted here as soon as we have any updates, so stay tuned!

Cheers 🤘

Re: Sound issue with some games

Mrjose131 — Fri, 18 Oct 2024 17:55:25 GMT

Following for same issue

Re: Sound issue with some games

pytlik — Sat, 19 Oct 2024 16:54:26 GMT

Hi gyus, I've somehow (by accindent) found a workaround:

Windows / sound seetings / mix / all same level (max)
Spotify: turn down volume (~60%)
Keep the Spotify running in background
Run iRacing
Let the session running few tents of minutes (was around 45 min. in my case)
Press play in Spotify (was bored during race and simply gave it a lucky try)
now the Spotify & iRacing (& other) sounds should work together

So far worked in 2 iRacing sessions, haven't restarted computer yet (fingers crossed).

Things I tried before and it seemed that they didn't work:

Spotify: turn off normalized volume
Windows / sound settings / communications tab / detected communication activities -> do nothing
Windows / sound / speaker properties / exclusive mode / untick all
Windows / sound / speaker properties / signal enhancements / untick all

Re: Sound issue with some games

Joan — Fri, 15 Nov 2024 10:51:26 GMT

Hi there folks,

We've received info from our tech teams that this should now be resolved. Please make sure your apps are on the latest version to make sure you get this. If you continue to face any similar issue, please let us know.

Cheers!

Re: Sound issue with some games

P1st3ll1 — Tue, 03 Dec 2024 17:19:45 GMT

I still have the issue. It's like the game sound is coming from Spotify. If I pause the music, the game sound comes back to normal.

Re: Sound issue with some games

Yordan — Wed, 04 Dec 2024 09:06:24 GMT

Thanks for the reply @P1st3ll1!

Just to confirm, have you tried @pytlik's suggestions of disabling Volume normalization in Spotify + Windows' sound enhancements and communication settings? Does changing the Spotify audio quality have any effect on this? If you're using any other audio optimization apps, try disabling them as well.

Also, does your current setup involve an external sound card / DAC? If so, check if using the onboard audio of your PC instead exhibits the same behavior.

Cheers 🤘

Re: Sound issue with some games

P1st3ll1 — Wed, 04 Dec 2024 18:03:05 GMT

No actually... But what I found out is changing the device Output device in Sound Mixer fixes while I don't close Spotify.

I can change it to whatever device I want and change it back to Default. It plays normally.
This is what I've been doing:
1- Open the game;
2- Open Spotify;
3- Change de device on Windows Volume Mixer (to any device);
4- Change it back to default.

As long as I keep Spotify open and don't close it, the sound plays normally.
If I close it and open again, while the game is open, the issue returns.

Re: Entire windows 11 audio is messed up

Sn0r_lax — Thu, 05 Dec 2024 01:13:44 GMT

Also having the same exact issue as @rfpwrqv-w_pb

Spotify plays until I open a game, at which point Spotify stops coming through my headset and the game volume is increased dramatically.

OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
OS Manufacturer Microsoft Corporation

Spotify Version 1.251.345.0