topic Cant play this right now in Desktop (Windows)

Cannot play ANY song?! - Windows Desktop App

reecejaycee — Sat, 16 Dec 2023 14:19:26 GMT

Plan

Premium

Country

Device

Desktop

Operating System

Windows

My Question or Issue

Hi there. I use the Spotify desktop app on Windows every day. All of a sudden, I'm unable to play any song! Nothing works. No updates to my PC, no updates to Spotify. Nothing has changed since yesterday.

I've troubleshooted (troubleshot*?!) the **bleep** out of this and searched everywhere I can to fix this:

ISSUE:

- Cannot play individual songs in playlists, from the home page or search function

- Cannot play playlists

- Cannot play a playlist folder

- CAN play audiobooks???

TROUBLESHOOTS:

- Songs play from iPhone app just fine

- I tried playing songs from the iPhone app, to then switch the current song on my iPhone over to desktop. Doesn't work

- Audio controls are greyed out (see screenshot)

- Uninstalled and reinstalled latest Spotify desktop app from both Spotify directly and Microsoft store

- Cleared cache

Big gold star to whoever can help with this!

Re: Cannot play ANY song?! - Windows Desktop App

Laurin_ — Sat, 16 Dec 2023 17:24:08 GMT

Have you found a solution yet? Got exactly the same problem

Re: Cannot play ANY song?! - Windows Desktop App

rsc2 — Sat, 16 Dec 2023 17:42:40 GMT

Having the same issue. Can search for songs/albums but clicking play doesnt work. It does work if i change the connected device to phone or echo, just not through the PC itself.

Re: Cannot play ANY song?! - Windows Desktop App

adamwright_1989 — Sat, 16 Dec 2023 17:49:42 GMT

Same issue for me as well (Windows Store app). I have tried a clean install but no luck. Still works on my phone and the web player.

Re: Cannot play ANY song?! - Windows Desktop App

Susan_GP — Sun, 17 Dec 2023 13:58:43 GMT

Hi there folks,

Thank you for your posts here in the Community and welcome.

We've gotten some reports about this, but it's been fixed by now. If you're still experiencing this situation, try closing and reopening the app. If the issue persists, we'd recommend performing a clean reinstall of the Spotify app. This is more thorough than a quick reinstall and might help. You can also try clearing your Host files by following these steps.

If none of that helps, send over the make/model and OS of the device you're using, along with the Spotify version you are currently running.

We'll keep an eye out for your reply!

can't play songs after deleting spotify entirely in appdata.

idkwhatdoido — Wed, 05 Jun 2024 06:47:25 GMT

when i deleted spotify files from both roaming and local folders i reinstalled spotify and some songs just didn't work i tried
restaring pc
clean reinstalling spotify
it didn't work.

Re: Cannot play ANY song?! - Windows Desktop App

ehardy0 — Thu, 17 Oct 2024 00:17:37 GMT

Desktop app on Windows PC. Any song I try to play results in “Spotify can’t play this right now….” error. I switch to my wife’s profile, everything plays just fine. Switch back to my profile, error message. Cleared cache, restarted, deleted and reinstalled app, nothing helps. Anyone have suggestions?

Re: Cannot play ANY song?! - Windows Desktop App

Tachib — Thu, 17 Oct 2024 09:53:17 GMT

Exactly the same problem for me.
I did everything and the windows app won't work even after a thorough reinstallation.
Spotify can't play this...
But it can ply via browser or android app.
What can we do?
It seems that in spite of paying every month a premium account, spotify doesn't offer technical support, like a human chat or an email... Very disapointing.
I'm longing for a solution as well

I cant listen to any songs, it says "Spotify cant play this right now"

ellie56604ge — Thu, 17 Oct 2024 13:41:14 GMT

Whenever i click a playlist or a song it says its playing but theres no audio

Re: Cannot play ANY song?! - Windows Desktop App

AlejaR — Thu, 17 Oct 2024 22:13:59 GMT

Hey folks,

Thanks for posting here and welcome.

@ehardy0, @Tachib, some users have mentioned that running the Windows audio troubleshooter and making sure audio enhancements are off in the sound settings have solved this issue. Would you mind giving it a try? Make sure to restart the app afterwards.

We'd also suggest you try opening the app, go to the three-dot menu at the top-left and select Help> Troubleshooting. There:

Reset app data.
Disable Hardware acceleration.

If this issue persists afterwards, we'd like to gather some additional info. Please send us:

The OS you're running on your computers.
The exact Spotify version you're running there.
Does this happen while playing content through a Bluetooth device?

Keep us in the loop!

Cant play this right now

BubbaFettA0050 — Thu, 17 Oct 2024 23:32:43 GMT

every time I go to play a song on my app on my Desktop it says we can't play this right now. I've done everything it said to do in the solutions area and nothing works.

Re: Cannot play ANY song?! - Windows Desktop App

Tachib — Tue, 22 Oct 2024 21:22:56 GMT

Thanks for thoroughfully answering. For me the problem in fact disappeared by itself a little bit before I found your message. I don't know exctly why but it seems there was a problem with firewall autorisations.
Thanks again

Songs will play when queued but not when clicked (windows 11)

JJ_Gamble — Wed, 22 Jan 2025 06:49:49 GMT

I can queue songs. I am able to scrub through a song. The pause/play button works on the scrub bar menu. Problem is that i cannot get songs to play by clicking them directly. Spotify works totally fine on my macbook and iphone. While this problem is only on my windows 11 pc, if I have the app open on my phone or laptop at the same time as my desktop both or all devices just rapid fire skip songs. I have tried everything on the help page. I have uninstalled and reinstalled, used hardware acceleration and turned it off, cleared cache... i even downloaded all of my songs and tried playing from local files. I like having music while I do homework, so this is really frustrating. Thanks!