topic Re: jam not working on desktop in Desktop (Windows)

jam not working on desktop

godwhitelight — Mon, 21 Oct 2024 14:41:49 GMT

Hello, I'm using Spotify for Windows (64-bit) 1.2.48.405.gf2c48e6f on 2 different computers.
And I'm not getting the Jam feature.
I bought a family plan 1 week ago and I'm a member.
I have tried to do it on mobile and web as well and I get the feature on mobile.
I wasn't able to join Jams on the desktop as well.
And my account is based in Israel.
I hope I have given you enough information so you can assist me.

Re: jam not working on desktop

Joan — Tue, 22 Oct 2024 08:31:56 GMT

Hi there @godwhitelight,

Thanks for reaching out.

So it's only on Desktop where the Jam doesn't work, is that correct? If so, consider trying the following:

Perform a clean reinstall on the affected device(s)
Try using different networks
If you use any sort of VPN or private network, disable it and try again

Let us know how it goes.