topic Windows app not working in Desktop (Windows)

Windows app not working

LGMIII — Wed, 30 Oct 2024 02:09:48 GMT

Plan

Premium

Country

USA

Operating System

Windows 10

My Question or Issue

When pressing play or pause in the app it often does nothing and doesn't respond. I close the app and music is still playing and I have to go into task manager in order to stop Spotify from running. Overall just feels like nothing is working consistently and it's been like this for a couple of weeks now. I resorted to using Spotify through my browser however that's a pain because it's not as polished and some features aren't supported since they want you to use the app. I have performed multiple clean installs and the problem still persists. I've used Spotify on my desktop for years now and I've never had this happen and pretty soon will be moving to Apple Music because of this.

Re: Windows app not working

Eni — Wed, 30 Oct 2024 15:19:34 GMT

Hey there @LGMIII,

Thanks for getting in touch about this here in the Community.

Could you let us know if this started happening after a specific event such as an update? We'd also like to recommend checking if the OS of your PC has any pending updates.

On another note, could you give a different internet connection a go to see if the issue persists? If you've been using WiFi, you can try creating a hotspot on your phone and using mobile data to test that.

It's also recommended checking the hosts file and deleting any Spotify entries as shown here.

Let us know how it goes.

Re: Windows app not working

LGMIII — Thu, 07 Nov 2024 02:21:39 GMT

I've deleted all the Spotify entries and I am still having issues. I don't know what else to do at this point.

Re: Windows app not working

MihailY — Thu, 07 Nov 2024 15:50:54 GMT

Hey @LGMIII,

Thanks for your reply.

I'm sorry to hear that the issue persists. Does it make a difference where you start the playback from (search results/playlists/albums/artist page)? Does it happen with both podcasts and music? If possible, try a different internet connection (like a hotspot from your phone) and/or a different account so we can narrow down the possible cause.

It would also be really helpful if you could send a short video of the issue. If the file is too large to attach, you can upload it to Google Drive (make sure to allow general access to the file) or as an unlisted YouTube video.

Keep me posted.