topic Re: App won’t open in Desktop (Windows)

Cant Uninstall Spotify

Horsenberg — Thu, 14 Nov 2024 17:37:34 GMT

Cant find Spotify in appdata, control panel, the app isn't opening up.

I saw the other post about the same problem but I couldn't follow the solution because it is not there in control panel

Plan

Free

Country

India

Device

(Asus tuf f15)

Operating System

( Windows 10)

Re: Cant Uninstall Spotify

lovinlisteninmusic — Thu, 14 Nov 2024 17:49:28 GMT

For the first option,

First, try reinstalling Spotify from the official Spotify website.
If Spotify isn’t listed in Control Panel, it might not be installed at all. Download and install the latest version.

For the second option,

Press Win + R, type %appdata%, and hit Enter.
If you see a Spotify folder there, delete it.
This will clear any corrupted files that might be causing the issue.

And for the last option,

Press Ctrl + Shift + Esc to open Task Manager.
Look for Spotify in the "Processes" tab. If it's there, right-click it and choose End Task.
Then, try reopening Spotify.

Re: Cant Uninstall Spotify

Jubilations — Fri, 15 Nov 2024 05:32:07 GMT

Same problem. It was working fine, my internet went out so I took the time to do a windows update or nvidia driver update. I updated those and restarted, the spotify desktop icon was gone.
So I go to find it in Settings > Apps to uninstall. "Spotify - Music and Prodcasts Spotify AB" is therre but the opacity on the icon is lowered unlike all the other app icons. I click to uninstall I get this:

I check my computer for any signs of Spotify, and it's no where even with a file explorer search, it shows the leftover icon shortcut and a few cache things that can't be deleted.
I go to redownload it from the official spotify site location. Download the package and open it to install and it says there is already a Spotify on my pc and if I would like to open it. But when I click yes, nothing happens.
I go to Microsoft store to Spotify, it says it's not installed. I click install, it says there's an error. I go to library to see that it's there but only offers to update. I try that, and it says there is an error, no other info.

Plan

Premium

Country

Canada

Device

AMD Ryzen 5 3600X 6-Core Processor 3.79 GHz

Operating System

( Windows 10) 64bit

Re: Cant Uninstall Spotify

drewgeschutz — Fri, 15 Nov 2024 18:16:50 GMT

Restarted my PC recently and Spotify vanished, no entry in the registry, nothing in \AppData it's just gone. I tried to remove the package via Windows PowerShell and that command failed. Registry has some package ids that reference Spotify but that's it ...

Plan Premium

Country Canada

Platform Windows 10 Pro 64-bit

Re: Cant Uninstall Spotify

Vasil — Sat, 16 Nov 2024 15:09:16 GMT

Hey folks!

Sorry to see you've been having issues with the app!

Have you tried removing the registry entries for Spotify? I'm assuming that there's something that's preventing the app from installing normally or from being viewed as properly uninstalled. This behaviour can oftentimes be caused by entries in the registry that have, for some reason, remained on your machine.

Check out this thread here, find the accepted solution and scroll down to the "If that doesn’t work try reinstalling Spotify" steps. Once there, locate the steps for clearing the registry as described by @Merik. Re-run the registry scanner until you stop getting errors.

Once this is done, reboot your devices and try installing the app anew. If all goes well there will be nothing preventing the installation.

Hope this helps! Keep us posted 🙂

@Horsenberg @lovinlisteninmusic
@Jubilations @drewgeschutz

Re: Cant Uninstall Spotify

Jubilations — Sun, 17 Nov 2024 07:18:12 GMT

Neither solution from Merik's post helped me.
Followed both suggestions to the T and no change. CCleaner shows spotify under the uninstall list, but implementing the uninstall doesn't do anything. Spotify still shows it is there on the list as well as my system's apps just as before.

Re: Cant Uninstall Spotify

Novy — Sun, 17 Nov 2024 20:57:08 GMT

Hey all,

For everyone experiencing this issue, would you mind sending over the exact Spotify version that's currently installed on your computers?

It'd aso be helpful if anyone could provide more screenshots or a screen recording/video of the issue. This way we can report the issue to the relevant teams.

Keep us posted.

Re: Cant Uninstall Spotify

drewgeschutz — Sun, 17 Nov 2024 21:47:57 GMT

Impossible to determine app version @novy - the app won't run, won't install and won't uninstall - and the file structure is no longer on my rig. Here's another recap;

%appdata%\roaming\spotify folder is gone
searching for Spotify in the Windows search bar results in a display of the app and recent playlist shortcuts, however none respond when selected (see attached SpotFromWindowsSearch.png)
uninstalling the app from Windows Add/Remove programs results in the error code 1x80073cfa (see attached AddRemoveSpot.png)
searching the registry editor for "Spotify" only returns these keys;
- HKEY_CLASSES_ROOT\ActivatableClasses\Package\SpotifyAB.SpotifyMusic_1.221.1104.0_x64__zpdnekdrzrea0
- HKEY_CLASSES_ROOT\ActivatableClasses\Package\SpotifyAB.SpotifyMusic_1.235.663.0_x64__zpdnekdrzrea0
- HKEY_CLASSES_ROOT\ActivatableClasses\Package\SpotifyAB.SpotifyMusic_1.243.420.0_x64__zpdnekdrzrea0
- HKEY_CLASSES_ROOT\ActivatableClasses\Package\SpotifyAB.SpotifyMusic_1.250.335.0_x64__zpdnekdrzrea0
- HKEY_CLASSES_ROOT\Extensions\ContractId\Windows.AppService\PackageId\SpotifyAB.SpotifyMusic_1.221.1104.0_x64__zpdnekdrzrea0
I'm using Windows 10 Pro 64-bit, last Windows updates applied were on 11/12;
- KB5046542
- KB5046613
No 3rd party antivirus installed

Re: Cant Uninstall Spotify

drewgeschutz — Sun, 17 Nov 2024 21:50:12 GMT

I wrote a detailed post for you @novy with screenshots but it was flagged as spam and deleted by your automoderator.

Re: Cant Uninstall Spotify

Jubilations — Mon, 18 Nov 2024 02:52:05 GMT

I wouldn't have it now. I did a system restore to just before I did the windows update and it's back to normal. A few things got a bit funky on my pc along with Spotify that needed the restore. Not sure what in the windows update caused it.

Re: computer version of spotify keeps saying 'service not available currently

DaisyGirl — Tue, 19 Nov 2024 21:24:48 GMT

Agreed! Same here. I tried updating the app on Windows Store, and it can't do it. Will not let me uninstall it. When I go to repair it under advanced settings in the app it repairs fine. Brings up an error when I go to reset it. It just happened. App works fine on mobile (android) but just stopped working on my desktop pc. I'm running Windows 10. Internet connection is fine, VPN not on, all other apps are fine. It's allowed with virus control. Something is amiss. Hope they fix it soon!

Re: computer version of spotify keeps saying 'service not available currently

DaisyGirl — Tue, 19 Nov 2024 21:30:26 GMT

The error I am getting when trying to uninstall is:

"We couldn't uninstall Spotify. The operation did not complete successfully. Try again in a bit. The error code is 0x80073cfa, in case you need it."

Spotify app will not launch & unable to unistall it on Windows 10

wcleveland49506 — Tue, 19 Nov 2024 21:55:06 GMT

Spotify won't load on computer running Windows 10 with no updates made since the last time it ran.
Opening Spotify in app manager (windows icon in lower left) progress line gets almost to end & then … nothing, not even in Task Manager.
Other posts suggested uninstalling & fresh install. In System Settings for Apps, Spotify icon is only one shaded. Clicking on Uninstall returned an error message that I sinned against man, nature, & entire MicroSoft universe. Ok, maybe only error code 0x80073cfa
I’ve tried restarting, hard rebooting, & even prayers. Any thoughts on how to get the Spotify app to cooperate? No problem listening to the web player on this computer, it’s just the desktop app.

can't uninstall spotify, application won't open

Wed, 20 Nov 2024 03:10:55 GMT

Spotify will no longer run. I tried to uninstall it but it wouldn't uninstall. found an undeletable .exe file in my appdata/local/microsoft/windowsapps that has 0 kb. system gives me a 80070780 error when trying to delete it.
Reinstalling won't work, installer and start menu both think i still have the app. system settings can see it and says it has 614 MB but can't uninstall it.

Spotify App will not load or uninstall on Windows 10

wcleveland49506 — Wed, 20 Nov 2024 13:14:06 GMT

Plan

Premium

Country

USA

Device

Desktop tower

Operating System

Windows

My Question or Issue

Spotify will not load on my computer. I’m not aware that anything changed over the weekend and now the app will not load.

When trying to open Spotify in the app manager by clicking the windows icon in the lower left of the screen, the progress line gets almost to the end and then … nothing.

Nothing shows up for Spotify in the Task Manager after trying to open the app.

At the suggestion of other posts, I attempted to uninstall Spotify to make a fresh install. In the System Settings for Apps, the Spotify icon is the only one that is shaded, suggesting something is amiss. Clicking on Uninstall did not uninstall the program.

This attempt returned an error message that I had sinned against man, nature, and the entire MicroSoft universe. Ok, maybe not that bad …
The error code is 0x80073cfa

I’ve tried restarting, hard rebooting, and even saying secret incantations, all to no avail.

Any thoughts on how to get the Spotify app to cooperate better? No problem listening to the web player, it’s just the desktop app that’s causing fits.

Re: Spotify App will not load or uninstall on Windows 10

Dule13 — Wed, 20 Nov 2024 14:14:53 GMT

Same issue. :(((((

Re: can't uninstall spotify, application won't open

AlejaR — Wed, 20 Nov 2024 21:58:46 GMT

Hey there folks,

Thanks for all your replies.

We've passed this important info onto the right team, we'll post any updates here. Make sure to subscribe to this thread in its three-dot menu, that way you can stay up-to-date.

We'll be on the lookout for your replies!

Re: App won’t open

geminigirl789 — Thu, 21 Nov 2024 18:28:52 GMT

That didn't work-I have a great connection, but the app is completely non-responsive-I can't even seem to delete it. When I go to Settings, Apps and then Spotify, the icon is greyed out and there is an X through it. I've never seen anything like this and have tried everything I can think of-turned the phone off and on etc. Most solutions say open the app...and I can't.

Re: Cant Uninstall Spotify

sublibrarian_ — Fri, 22 Nov 2024 20:32:12 GMT

Same here. Tried lots of possible solutions even asked chatgpt and nothing worked. According to the screenshots posted here the issue is identical.

PC: HP Elitebook 745 G5 AMD Ryzen 7

Windows 10

Spotify App Version: 1.250.335.0

Re: Cant Uninstall Spotify

Dule13 — Sat, 23 Nov 2024 10:49:01 GMT

FIX THIS *BLEEP* ITS BEEN A WEEK BRUH, WHAT AM I EVEN PAYING FOR