topic Re: Sound cracking using 7.1 surround sound in Desktop (Windows)

Sound cracking using 7.1 surround sound

harmvdhorst — Fri, 29 Nov 2024 21:34:17 GMT

Plan

Premium

Country

The Netherlands

Device

Spotify for Windows (64 bit)
1.2.51.345.gcc39d911

Operating System

Windows 11 Pro

My Question or Issue

When I open spotify with 7.1 surround sound on the sound glitches + you hear cracking sounds. When I disable surroud sound all problems go away.
I have tested other applications but they all work.

Extra details:

Headset/Main output: JBL Quantum 350 Wireless
Driver: JBL QuantumEngine v1.19.0.2025

Re: Sound cracking using 7.1 surround sound

Yordan — Sat, 30 Nov 2024 10:37:30 GMT

Hi there @harmvdhorst,

Welcome to the Spotify Community!

At the moment, Spotify does not officially support multi-channel playback and works best in 2-channel stereo mode. Still, we’re regularly looking for opportunities to enhance the user experience for everyone and your feedback on this is greatly appreciated, thanks for sharing it here 💚

The Community is just a post away if there's anything else we can assist with.

Cheers 🤘

Re: Sound cracking using 7.1 surround sound

MueroMe — Mon, 02 Dec 2024 22:34:46 GMT

Short Fix i found on Reddit by u/inchardid
"When you open spotify go to task manager find windows audio graph isolation keep ending task its going to keep appearing eventually it wont appear and you can use the audio normally, but whenever you close spotify and open it up again your going to have to do it again"
I hope it got fixed c: