topic Re: Autoplay not working on Desktop in Desktop (Windows)

Autoplay not working on Desktop

Jorra — Thu, 24 Sep 2020 21:36:33 GMT

Plan

Premium

Country

Germany

Operating System

Windows 10 Pro

Additional Info

It works, when i start a track on my mobile phone.
But when i start a track on my Desktop (to play on my mobile phone or on my desktop), it does not work...

Re: Autoplay not working on Desktop

Alex — Wed, 21 Oct 2020 09:41:18 GMT

Hi there @Jorra,

Thanks for reaching out about this in the Community!

We'd recommend you run a clean reinstall of the app, following the device specific steps in this guide.

Also try disabling and re-enabling the Autoplay option once you've reinstalled the app.

Hope this helps. Let us know how it goes.

Thanks.

Re: Autoplay not working on Desktop

Nervousnell56 — Wed, 06 Apr 2022 23:15:05 GMT

I tried the clean re install on Spotify and the auto place still doesn't work. Any other suggestions? Thanks

Re: Autoplay not working on Desktop

Alex — Fri, 08 Apr 2022 09:01:25 GMT

Hey @Nervousnell56,

Thanks for getting back to us.

Can you check if Autoplay starts when a playlist or album finishes, or is it only when you search for a song and play it?

Keep us posted.

Re: Autoplay not working on Desktop

Sahilghanwat — Wed, 04 Jan 2023 18:22:01 GMT

When I search for a song and play it in desktop it doesn't work but when I use mobile app it woeks

Re: Autoplay not working on Desktop

OscarDC — Thu, 05 Jan 2023 18:57:10 GMT

Hey @Sahilghanwat,

Thank you for keeping in contact and for the info shared.

As it could be device-related, we'd like to try some additional alternatives. First, make sure that the option Autoplay on other devices is toggled on under Playback in the app settings.

If so, check if the option Spotify Connect in the background is toggled on as well. To check this, go to settings> Devices> Spotify connect in background. Give it a try to check if you notice any difference.

Lastly, and if the issue persists, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

Re: Autoplay not working on Desktop

user-removed — Fri, 04 Aug 2023 14:31:03 GMT

I tried it but it still is just showing that 'your queue is empty'

Re: Autoplay not working on Desktop

OscarDC — Fri, 04 Aug 2023 17:50:55 GMT

Hey @user-removed,

Welcome to the Community and thank you for joining the conversation.

Just to be on the same page, could you confirm the troubleshooting steps you've tried so far? In case you haven't tried before, we'd recommend performing a clean reinstall of the app by following the steps in this article as this can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, could you record a short video where we can take a better look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to watch it).

Lastly, include in your next response the OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

Re: Autoplay not working on Desktop

MAKXX — Thu, 14 Sep 2023 10:58:16 GMT

its still don't work
version 1.2.19.941.... i have reinstalled it for a lot of times and still it doesn't work
os version : Windows 11 home
video (google drive) = https://drive.google.com/file/d/19XvcDXLM3Kac29lk3jHKRDvOaV1yO6EU/view?usp=sharing

Re: Autoplay not working on Desktop

MihailY — Fri, 15 Sep 2023 07:03:00 GMT

Hey @MAKXX,

We've tested this on our end however we couldn't reproduce the issue. Can you please check if the issue persists using a different account?

Keep us posted.

Re: Autoplay not working on Desktop

MAKXX — Fri, 15 Sep 2023 16:32:25 GMT

as you said i tested with 2 another accounts still it persist so i checked it on android too... it show the same issue there too

though in android i used another account.. that mean i tried with 3 diffrent accounts

Re: Autoplay not working on Desktop

Dian — Tue, 19 Sep 2023 14:23:21 GMT

Hey there,

Thanks for the replies and the extensive troubleshooting.

We are still unable to reproduce this issue on our end. As much as we'd like to troubleshoot further, the experience seems to be isolated to your setup. We recommend checking different setup variations.

Hope this clears things a bit.

Cheers!

Re: Autoplay not working on Desktop

ainsfam5 — Mon, 16 Oct 2023 18:54:33 GMT

I am having the same issue, and I have also tried all of your suggestions. Please help!! Very frustrating!!

Re: Autoplay not working on Desktop

Yordan — Tue, 17 Oct 2023 07:21:12 GMT

Hi @ainsfam5,

Could you try logging in to your account on the desktop app via another device (if possible) to see if Autoplay will trigger there? It's also worth checking if Autoplay will activate if you keep Spotify open both on your phone and PC.

Keep us posted. Cheers!

Re: Autoplay not working on Desktop

Pansaad — Tue, 07 Jan 2025 16:19:12 GMT

Hey anyone found a solution on this yet? Issue is also happening with me I see thread hasn't been updated in a while so I just want to check.

Re: Autoplay not working on Desktop

adrienneb83 — Sun, 12 Jan 2025 02:21:32 GMT

So this just happened to me, autoplay just suddenly stopped working. I was able to.figure out a fix that worked for me. I will preface this by saying I listen on my desktop and phone. I have an android and regular PC but I imagine there would be a similar process for Apple products. You basically need to "reset" the apps. On my phone, I went into settings, then Apps, then select Spotify, then storage, and then once in the storage menu, at the bottom there is an option to clear data. That is the one you want. It will clear your cache and any associated data that is lurking.

Next I went onto my desktop (and after doing this is when it started working again). On my computer, in the search bar in the lower left corner, I search for the Spotify app. When that comes up, you click app settings. It opens up a screen where you will scroll down to the section that says Reset. Repair did nothing for me, so, just click the Reset button. And that it what worked. It will sign you out of your app and you have to re-pin it if you had it pinned but, no big deal. Once I signed back in, autoplay was working again! Screenshot attached. I hope this helps and you can also get yours working again!