topic Authors Direct code won't redeem in Desktop (Windows)

Authors Direct code won't redeem

HRM2025 — Fri, 07 Mar 2025 11:48:36 GMT

Plan

Premium

Country

Australia

Device

Operating System

Windows 10

My Question or Issue

I have been sent a couple of audiobook codes to redeem via Authors Direct, but whenever I try to redeem it I get the account verifications screen (is this you? continue), and then the 'Something Went Wrong'.
I have redeemed codes here before with no issue.

I've cleared the cache on the app, logged out and back in, and uninstalled and reinstalled the app on my computer.

I've also tried redeeming on two different browsers and in incognito mode. I get the same message every time.

Is there a current issue with this service?

Re: Authors Direct code won't redeem

Benniepie — Fri, 07 Mar 2025 14:02:00 GMT

I have been experiencing the same problem today (redeeming audiobook code via Authors Direct), have also tried various devices and even tried a different spotify account. Nothing works. Seeing your message too, makes me think it must be Spotify.

Re: Authors Direct code won't redeem

HRM2025 — Fri, 07 Mar 2025 21:31:06 GMT

Looks like it's been resolve, seems to be working okay now. Nice to hear I wasn't alone though. 🙂

Re: Authors Direct code won't redeem

Vasil — Sat, 08 Mar 2025 07:59:44 GMT

Hey @HRM2025,

Glad to see it's working again! Thanks for letting us know 🙂
@Benniepie could you take a look on your end as well please?
Many thanks!