topic Jam issues in Desktop (Windows)

Jam link doesn't work - host has ended the Jam session error

Morganm778 — Sat, 03 May 2025 08:42:02 GMT

Plan - Premium

Country - USA

Operating System

Windows

My Question or Issue

Having trouble joining Jams. Both my friend and I have tried joining on separate accounts that we freshly made to test the issue, and both of ours say that the host has ended the jam whenever our premium accounts join a jam with the new accounts. We have been dealing with this for several days, it was working prior to this week. Haven't seen anyone else with this issue and we can't find anything online to help

Re: Jams

OscarDC — Sat, 19 Apr 2025 19:27:43 GMT

Hey @Morganm778,

Thank you for reaching out to the Community and welcome.

That's an odd behavior. To start investigating this issue, would you mind confirming if you've already performed a clean reinstall of the app? If not, we'd recommend following the steps mentioned in this article.

If the issue persists, would you mind trying to start the Jam using a different network connection to see if it makes any difference? If you don't have another one available, you can use a mobile data hotspot to test it.

Hope this helps. Let us know how it goes.

Host has ended the jam

chirayu15 — Mon, 21 Apr 2025 10:23:40 GMT

Whenever I receive or share the jam link, it says "Host has ended the jam, you can start a new jam". This keeps happening with every other link.
Please resolve this issue/glitch/bug. I have reinstalled the app, cleared the cache, and done everything I could possibly have, but it's still not working, and I am not able to join the jam.

Jam issues

amanmangor777 — Wed, 23 Apr 2025 00:09:07 GMT

Plan

Premium

Country

Device

HP laptop

Operating System

Windows 10 and 11

My Question or Issue

When My friend and I share the jam link via Discord, it redirects to the desktop app and says that the host has ended the jam. It won't play on the web app

Re: Jams

Ivelina — Wed, 23 Apr 2025 07:55:53 GMT

Hey @amanmangor777,

Thanks for posting in the Community!

Apart from giving the suggested steps by @OscarDC in this comment a try, could you let us know if this only happens if you share the link via Discord?

You've mentioned that it won't play on the web app, but in order to get a better understanding it would be very helpful if you could share some more info about your set-up. It's worth mentioning that Jam is currently not an available feature in the Spotify Web Player.

We'll be on the lookout.

Jam sessions are not working

Meenakshiii — Thu, 24 Apr 2025 04:44:26 GMT

Jam sessions are not working, while joining the jam link, it says that the host has ended the jam

Re: Jams

kasNYC — Thu, 24 Apr 2025 12:21:28 GMT

Hi,

we have the same exact issue.

We're both using the desktop app.

When joining a jam, the web page opens, and it prompts you to open the desktop app.

When you confirm the alert box, it says Host has ended the jam".

Re: Jams

MihailY — Fri, 25 Apr 2025 14:47:49 GMT

Hey @kasNYC,

Thanks for reaching out.

We'd like to report this to our tech team, so can you send us/let us know the following:

The OS version and Spotify version of the affected devices.
Does joining the same Jam work when you accept the invite from a mobile device? What if you create the link on mobile and accept it on desktop?
A screenshot of the error message.

@Morganm778, please send those details as well as it will help the team in their investigation.

Cheers,

Re: Jam sessions are not working

Jose_M — Sat, 26 Apr 2025 16:15:57 GMT

Hello @Meenakshiii!

Thanks for coming to the Spotify Community I'll try to help you out.

Can you try clearing store cache from the app & log out and back in again? You can also try having a clean reinstall of the app to ensure you're running the latest version. If that doesn't work, can you let me know which device (model and OS) and Spotify version you're using?

Hope this helps!

Re: Jams

kasNYC — Mon, 28 Apr 2025 08:30:28 GMT

@Hey MihailY,

I attached the image of the alert that pops up every single time.

Accepting the jam invite on mobile is useless, also I just tried creating the link on mobile and no success there either.

Here's my OS and Spotify version:

Windows 11
1. Version: 23H2
2. Build: 22631.3593
Spotify:
1. Version: Spotify for Windows (64 bit)
2. Build: 1.2.62.580.gb27ad23e

Re: Jams

Ivelina — Mon, 28 Apr 2025 10:54:27 GMT

Hey @kasNYC,

Thanks for the response and we appreciate the detailed info that you provided. It helps with the investigation.

While we give the other user(s) some time to also gather their info in order to report this behavior, could you let us know if you've given the suggested troubleshooting steps here a try?

In the meantime, don't hesitate to let us know if anything else comes up.

Re: Jams

kasNYC — Wed, 30 Apr 2025 06:22:23 GMT

Hey @Ivelina,

yea, both of us freshly installed Spotify.

We didn’t try it with a mobile hotspot connection but straight up mobile data from our phones.

Re: Jams

Vasil — Sat, 03 May 2025 08:45:02 GMT

Hey @kasNYC,

Thanks for the reply!
While we're waiting for the other users' input, could you try copying the Jam link and pasting it directly in the mobile Spotify app's search field? Let us know if you get the same error message 🙂 Much appreciated!

@Morganm778 @Meenakshiii

Re: Jam link doesn't work - host has ended the Jam session error

kasNYC — Wed, 28 May 2025 13:53:23 GMT

Hey @Vasil,

we can join Jams now, but nobody can play any music.

Re: Jam link doesn't work - host has ended the Jam session error

MihailY — Sat, 31 May 2025 14:15:44 GMT

Hey @kasNYC,

Thanks for your reply.

Are you using the Spotify app from Microsoft Store or the version downloaded from our website? In any case, try the other one and see if you get the same behavior.

It's also a good idea to temporarily disable any antivirus/VPN/adblocker software on your device and check your Windows host files using this guide.

Let us know how it goes.

Unable to join jam

lordfurion — Sat, 25 Oct 2025 10:58:35 GMT

Plan

Premium (Family plan)

Country

Australia

Device

Windows 11 & Samsung Galaxy S24 Ultra

Operating System

Windows 11 & Android 16

My Question or Issue

for the past 6 months I haven't been able to join anyones jam. I use to be able to join no problem.

When I join on my PC (tried both app download from website and Windows store) I always get error message "the host has ended the jam and you're no longer listening together and the queue has been cleared"

I try joining from phone and get an error message as well.

In the family plan, I'm the only person who is unable to join the jam, everyone else can join.