topic Re: Something went wrong try reloading the page in Desktop (Windows)

Spotify Desktop App "Something Went Wrong Try reloading the page"

mx01 — Mon, 17 Mar 2025 15:59:37 GMT

Plan

Premium

Country

USA

Device

Computer

Operating System

Windows 10

My Question or Issue

I can see playlists and saved stuff on the side, and the playing now and queue. I can also listen to music. But the middle area hasn't worked and just shows "Something Went Wrong Try reloading the page" so I cannot search or even access settings. Have tested on another device and on a different account, with a different account Spotify worked fine, while on another computer this account did not work as well. Have tried reinstalling and everything.

It works perfectly fine on web browser and my phone as well.

Re: Spotify Destop App "Something Went Wrong Try reloading the page"

mx01 — Sun, 06 Oct 2024 12:50:44 GMT

It fixed itself lets go

Re: Spotify Destop App "Something Went Wrong Try reloading the page"

mx01 — Sun, 06 Oct 2024 16:03:55 GMT

It broke again lets not go

Re: Spotify Destop App "Something Went Wrong Try reloading the page"

Ivelina — Mon, 07 Oct 2024 09:37:48 GMT

Hey @mx01,

Thanks for posting this thread in the Community!

It's very odd that you're seeing the same error message in the app on 2 different computers. Do they share the same internet connection by any chance?

If that's so I recommend testing with another network connection on both of them and if it's possible you can share mobile data from your phone via hotspot.

Additionally, if both desktop apps are downloaded from the same place - our website or the MS store it's a good idea to delete the current version and re-download Spotify again, but this time get the version that you weren't using so far. Sometimes the app can have different behavior.

I also recommend checking out the clean reinstall steps after you've deleted the desktop app version to get rid of any files which may be damaged and causing issues.

Keep us posted 🙂

Re: Homepage not updating

BradyFeng1223 — Thu, 14 Nov 2024 03:04:36 GMT

Hi my home page and playlists are not loading. The home page says something went wrong and wants me to search for something else. And the playlists just keep loading and don't go in. Everything else is working fine like you can search and listen to music but you just can't access your home page and playlists.

Re: Homepage not updating

Vasil — Fri, 15 Nov 2024 11:41:26 GMT

Hey @BradyFeng1223,

Thanks for reaching out! We moved your post to this thread as it fits better here; hope you don't mind 🙂

Please take a look at the abovementioned troubleshooting steps, they should help out!
In case the issue remains after doing this, let us know what you've gone over and we'll gladly take a further look for you.

Keep us posted! We'll be on the lookout for your reply 🙌🏼

Re: Homepage not updating

BradyFeng1223 — Sun, 17 Nov 2024 18:33:47 GMT

Hi Vasil, i've reinstalled the app and even tried the web page, still not working. Any other solutions? By the way, this chromebook is a school computer so i'm not sure if that does anything to spotify but i've asked my friends in the same school to use spotify but their's worked, so i'm not sure what the problem is.

Re: Homepage not updating

Dessi — Mon, 18 Nov 2024 08:39:30 GMT

Hey @BradyFeng1223,

Thanks for the reply and the cooperation!

Since it's a school computer, it might have some restrictions causing this behavior. If your Chromebook has a firewall, can you make sure that Spotify is allowed via it? You can also try disabling any antivirus apps you have installed on your device temporarily to see if the issue persists. It's also worth testing different internet connections as mentioned previously in this thread, if you haven't already.

By the way, are you using the Web Player or do you have the Android version installed on your Chromebook? If you're using the Web Player, you can check some of the troubleshooting steps here.

Let us know how it goes.

Re: Homepage not updating

BradyFeng1223 — Tue, 19 Nov 2024 01:27:38 GMT

Hi Dessi,

I've tried the things you mentioned above and makes sure that it has nothing to do with the chromebook because it is also doing the same thing on my phone. I'm actually using the app and I've tried the web player and it did the same thing. I wonder if you can just check my spotify account or something?

Thanks

Re: Homepage not updating

Dessi — Tue, 19 Nov 2024 14:50:50 GMT

Hey @BradyFeng1223,

Thanks for the reply and for testing!

You mentioned this happening on your phone as well - are you also using the Web Player there or the mobile app? If you're not using the app, can you download it to check what happens? It'd also be really helpful if you can ask someone to log in their account on one of your devices to see if the issue occurs for them too. This way we can determine if it's account- or device-related.

Another thing you can try is flushing DNS on your Chromebook (steps here), as well as clearing the browser's cache on your mobile device. And when it comes to checking accounts, I'm afraid that's not possible here on the Community. Only the folks over at Customer Support can help with that.

We'll be on the lookout for your response.

Re: Homepage not updating

BradyFeng1223 — Thu, 05 Dec 2024 00:41:57 GMT

Hi Dessi,

Sorry for letting you wait. I checked everything and I'm pretty sure it's just something wrong with my account. And I noticed that the person that added this thread does not have the same situation as me. I can still use everything except for the home page and the playlists, like the search page and the now playing view still works but I can't view any lyrics. And the home page just says something went wrong and wants me to search something else, maybe it's the search page that did this. And by the way, only the "all" part of the search page would work. The artists, playlists, songs, albums, etc would just say no results found.

Sincerely

Re: Homepage not updating

Dessi — Thu, 05 Dec 2024 14:09:24 GMT

Hey @BradyFeng1223,

Thanks for the update!

It sounds like you might have installed the Web Player as a web app (more info on those here), so it'd be best to uninstall it by following the steps in the linked guide and just use this link to access the Web Player instead. Another workaround I'd recommend is installing the Android version of Spotify on your Chromebook using the steps here to see if the issue persists there.

Keep us posted.

Re: Homepage not updating

BradyFeng1223 — Tue, 10 Dec 2024 03:30:08 GMT

Hi Dessi,

The web player also has the same problem and when I try to install it on the android version, it also does the same thing. Other methods that would work?

Thanks.

Re: Homepage not updating

AlejaR — Wed, 11 Dec 2024 22:12:12 GMT

Hey there @BradyFeng1223,

Thanks for your reply and for all the info shared.

In this case, would you mind creating a free test account to open it on your devices and checking if you can replicate this behavior? That way, we can continue isolating this issue.

On another note, we'd suggest you make sure the browser on the Chromebook is up-to-date. We've located this guide you can follow to do it.

Since you mentioned earlier this is happening on your mobile device, we'd like to gather some additional info:

The make/model and OS.
Are you using the web player there or the app?
If you're using the app, send the exact Spotify version you're running.

Keep us in the loop!

Re: Homepage not updating

BradyFeng1223 — Fri, 13 Dec 2024 04:16:45 GMT

Thank u all so much for your time. I just needed to update my electronics. Thank u so muchhhhhhh.

Re: Something went wrong try reloading the page

Alliance10 — Sun, 01 Jun 2025 15:02:45 GMT

every time i try to search for a song or an artist they always say something went wrong try reloading the page. but when i reload the page it brings me back to the home page even though i'm connected to wifi

Re: Something went wrong try reloading the page

radiorobyn021 — Mon, 30 Jun 2025 18:49:59 GMT

I have the same issue.

I tried updating my spotify desktop app to the latest version, but it is not supported on my macbook with os catalina 10.15.7

Re: Something went wrong Try reloading Your Library

SKZLily — Fri, 22 Aug 2025 17:06:00 GMT

I have tried everything I'm on PC and my account even when on phone says "something went wrong" I've reloaded and lived with it but I really want to fix it1