topic Re: The mix tool is stuck on some playlists, can't be removed, can't change the way the order in Desktop (Windows)

The mix tool is stuck on some playlists, can't be removed

HeddaB — Wed, 29 Oct 2025 10:08:07 GMT

Plan - Premium

Country - UK

Device - Acer laptop

Operating System - windows 11

My Question or Issue

For playlists that I was trying out the new mix tool on, it's stuck and can't be removed. For playlists that I wasn't using the new tool on, the mix option is no longer available. This happened yesterday. I have unistalled and re-installed 4 times, including the "clean" method of looking for any remaining files to delete. I have contacted the support chat and all they suggested was uninstalling and re-installing, even after being told I had already tried that.

The only thing I can do now, is make a copy of the 'stuck' playlists and delete the faulty ones. If I restore the deleted lists from my account settings, they restore as being stuck in mix mode.

Re: The mix tool is stuck on some playlists, can't be removed, can't change the way the order

Joan — Sun, 26 Oct 2025 13:18:49 GMT

Hi there @HeddaB,

Thanks for reaching out. We'll be happy to help you get the playlists in order.

We've done some testing with the Mix feature, but we haven't encountered anything like this so far. So that we can look into this further, could you please provide us the following:

Is this on all devices or only on the aforementioned Acer laptop? If possible, could you log in on a different Windows machine and try there too?
When a playlists gets stuck on the Mix, does it appear that way across all devices?
A video of the behaviour, in particular what the controls look like when you can't disable the Mix. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

Re: The mix tool is stuck on some playlists, can't be removed, can't change the way the order

mudarrow — Sun, 26 Oct 2025 13:57:47 GMT

Exact same problem. Spotify removed the "Mix" button yesterday and now all my playlists that had it enabled can't remove it.
It's on them, gotta wait for a fix.

Re: The mix tool is stuck on some playlists, can't be removed, can't change the way the order

DaHenk — Mon, 27 Oct 2025 08:13:57 GMT

Same here on my PC. Can't use Spotify anymore, which is a crazy way to maintain your software. I'm baffled by how stupid this is.

Re: The mix tool is stuck on some playlists, can't be removed, can't change the way the order

DaHenk — Thu, 13 Nov 2025 12:10:58 GMT

Here's an example. no button for turning off mix. the dots menu has nothing either.

Re: The mix tool is stuck on some playlists, can't be removed, can't change the way the order

HeddaB — Mon, 27 Oct 2025 11:44:08 GMT

I have found a sort-of solution. The playlists that were stuck on Mix mode on the desktop version - in the IOS version on my iphone I was able to turn off the mix. I and extremely annoyed that nobody at Spotify has been any help with this issue that is being seen by several people. How can nobody in Spotify know that this bug is happening and how to solve it? The ability to use the mix tool is still off for playlists on desktop and good riddance to it, the novelty isn't worth the trouble.

Re: The mix tool is stuck on some playlists, can't be removed, can't change the way the order

heffenauer — Tue, 28 Oct 2025 00:07:31 GMT

I second this, the mixing button disappeared in Windows version 1.2.75.510.g8f748905.

Re: The mix tool is stuck on some playlists, can't be removed, can't change the way the order

MihailY — Wed, 29 Oct 2025 10:10:58 GMT

Hey folks,

Thanks for your replies and the info you've shared.

We've forwarded this to the relevant for further review and we'll get back to you in this thread once we have news to share.

Cheers,

Re: The mix tool is stuck on some playlists, can't be removed

dañel — Thu, 30 Oct 2025 03:20:04 GMT

It's a desktop environment problem. I was able to disable the mix feature in my android phone.

Re: The mix tool is stuck on some playlists, can't be removed

bittorakis_mark — Fri, 31 Oct 2025 11:57:57 GMT

The same here with Mac Os. Since many people have it, it must be a bug of this Spotify version.

Re: The mix tool is stuck on some playlists, can't be removed

bittorakis_mark — Fri, 31 Oct 2025 12:01:13 GMT

I also found that out on my iPhone app. I closed a desktop app mix using my iPhone app.

Turn off damn DJ settings

Seanymack6 — Sat, 01 Nov 2025 12:33:55 GMT

You made a change recently to introduce cross fade for wannabe DJs. It's awful. I can't turn it, even if cross fade and gapless playback are disabled. I absolutely hate it. Undo whatever change you did, or you'll lose tonnes of customers

Re: The mix tool is stuck on some playlists, can't be removed

nisanmonsters — Sat, 01 Nov 2025 15:42:11 GMT

Also having the same problem in Windows 10. No mix option or remove mix option and playlists are stuck in mix. I checked on iPhone and Android apps, the playlists aren't stuck in mix they are normal but there is no mix option in those too.

Re: The mix tool is stuck on some playlists, can't be removed

DeBusf — Mon, 03 Nov 2025 18:04:30 GMT

Hey Hedda

I had the same problem and found that just opening the Spotify app on the phone and disabling the mixer feature for the specific playlist from there works, syncing to the laptop. Let met know if this works for you too.

Re: Automix feature enabled even when turned off

lord_kursk — Wed, 05 Nov 2025 09:08:35 GMT

These options (at least for me) were only available on Mobile. There was no option for any variation of the word "Mix" outside of a toggle in my profile that did nothing. So if anyone is having trouble finding this maybe try the mobile app, worked for me.

Absolutely garbage update.

Re: The mix tool is stuck on some playlists, can't be removed

Ivelina — Thu, 13 Nov 2025 10:31:43 GMT

Hey there folks,

Thanks for posting in the thread and for the patience.

This should be fixed with the newest app version, so make sure to keep Spotify up-to-date!

We're here if you need assistance with anything else. Cheers 🙂

Re: The mix tool is stuck on some playlists, can't be removed

saker7 — Tue, 31 Mar 2026 14:52:31 GMT

Not solved yet

mix button stucked on my updated iPhone app

Re: The mix tool is stuck on some playlists, can't be removed

OscarDC — Tue, 31 Mar 2026 18:59:25 GMT

Hey @saker7,

Welcome to the Community and thank you for joining the thread.

That's odd since the behavior was reported as fixed some time ago. So to make sure we're covering all the basics first, we'd recommend performing a clean reinstall of the app by following the steps in this article. This step is frequently ignored, but it can assist in eliminating any cache that may be causing issues.

If the issue persists, as this could be related to the network connection, would you mind checking with a different Wi-Fi network or mobile data to see if the issue persists.

Lastly, include in your next response the model and OS version of your iPhone, along with the Spotify version you're currently running.

We'll be on the lookout.

Re: The mix tool is stuck on some playlists, can't be removed

happy_sunflowers — Tue, 31 Mar 2026 21:18:01 GMT

Mix feature still getting stuck, and manually edting transitions saved but then revert to auto. Issue is on playlist access via desktop/mac environment, and then also accessed on Android mobile app. Playlist is showing mix OFF on desktop. On android shows as mix on, and trying to toggle the mix button does nothing. Tried to edit the transitions on mobile where it's stuck on mix mode. When editing transition to "no transition" I can save the edit, but then playlist never updates and the transition is still "auto" when played.

Re: The mix tool is stuck on some playlists, can't be removed

happy_sunflowers — Tue, 31 Mar 2026 21:21:05 GMT

Also note that the playlist was still playing it's auto transition mixes from the desktop environment, even when mix feature was showing as toggled off and settings were confirm to have cross fade off as well.