topic Re: "Sorry, we're not able to play this content" error with podcasts in Desktop (Windows)

"Sorry, we're not able to play this content" error with podcasts

Duolingoguy — Fri, 26 Jan 2024 09:29:30 GMT

I'm getting the "Sorry, we're not able to play this content" error, together with the "Hmm... We can't seem to play this content. Try installing the latest version on Spotify." I have checked for updates, and nothing showed up...

Re: "Sorry, we're not able to play this content" error with podcasts

Eni — Sat, 27 Jan 2024 20:31:36 GMT

Hey there @Duolingoguy,

Thanks for reaching out about this and welcome to the Community!

Could you let us know if this happens across devices or only on a specific one? Also, does this happen with all podcasts?

Also, could you try if the same happens if you use a different internet connection?

Lastly, could you send us the exact make/model, operating system and Spotify version of your devices?

Keep us posted.

Re: "Sorry, we're not able to play this content" error with podcasts

Duolingoguy — Sun, 28 Jan 2024 18:06:16 GMT

Hello Eni,

This only happens on a single device in the desktop-app, web player is fine. This happens with all podcasts, on my Dell Latitude 3420 with Windows 11 22h2 installed. I'll try if it happens on a different connection and look for the version.

Re: "Sorry, we're not able to play this content" error with podcasts

Joan — Wed, 31 Jan 2024 09:12:10 GMT

Hi @Duolingoguy,

Thanks for the reply. Let us know how it went as soon as you have tested everything. Also, check out this Ongoing Issue, it's about different behaviour but it relates to some issues we know about with the app on Windows 11.

Keep us posted.

Re: "Sorry, we're not able to play this content" error with podcasts

dimitriasilveria — Tue, 09 Sep 2025 15:14:42 GMT

I am also facing this problem in the desktop version. My OS is ubuntu 24

Re: "Sorry, we're not able to play this content" error with podcasts

Ruw8279 — Fri, 16 Jan 2026 11:40:03 GMT

I faced this problem in my Mac but not in my smartphone. I switched the output to my smartphone and from it I switched to Audio only mode. Then, I switched back to my Mac and the problem disappeared. It seems to be related to Video mode on desktop application.

Re: "Sorry, we're not able to play this content" error with podcasts

CesarGon — Thu, 26 Feb 2026 18:44:44 GMT

Same happens to me. Windows PC, latest updates, video panel stuck on "Loading" and sound won't come out of the speakers. Works well with audio-only songs, though.

Re: "Sorry, we're not able to play this content" error with podcasts

Paula_Vi — Thu, 26 Feb 2026 23:55:32 GMT

Hi there, folks!

Thanks for reaching out and welcome to the Spotify Community!

Just to confirm, it happens only with videos from podcasts or the issue is present during videos from songs too? Also, to investigate further, send us in your next reply the following details:

The affected device (make/model) and its OS version.
The exact Spotify app version you’re currently running.
A short video recording of the issue in action. You can attach it to your next response by using the Insert Video option in the post editor. Or upload it to YouTube/Google Drive and share the link with us (make sure the file has the permissions for anyone to watch it).

We'll be on the lookout for your replies!

Re: "Sorry, we're not able to play this content" error with podcasts

OliverRhodes — Mon, 02 Mar 2026 18:46:50 GMT

Same issue here on my PC, Windows 10

Re: "Sorry, we're not able to play this content" error with podcasts

Freya_CanDance — Wed, 04 Mar 2026 02:29:17 GMT

Same thing is happening to me - both in the web app and in the Windows app that I just downloaded to see if it was an issue in that too. Only music with videos (noting that I don't ever want to play videos because I'm either listening at work, while I'm driving, or while I'm otherwise doing something else and not looking at Spotify). The playlist I'm trying to play is the Discover Weekly playlist that Spotify created for me. And the playback is stopping on the affected tracks; it's not skipping to the next track.

I'm also rather upset because it's affecting tracks I was looking forward to hearing when they were available.

Re: "Sorry, we're not able to play this content" error with podcasts

MihailY — Wed, 04 Mar 2026 08:36:37 GMT

Hey @OliverRhodes and @Freya_CanDance,

Thanks for your replies.

Can you send us links to the affected content so we can test on our end and let us know if you're by any chance using a dual monitor setup?

Cheers,

Re: "Sorry, we're not able to play this content" error with podcasts

Niamh_3 — Tue, 31 Mar 2026 12:50:29 GMT

this is also happening for me 💔

Re: "Sorry, we're not able to play this content" error with podcasts

mplavchak — Thu, 02 Apr 2026 14:50:16 GMT

Same issue, getting "Sorry, we're not able to play this content" when trying to play The Joe Rogan Experience on the desktop app for Windows 11. I've cleared the cache, turned off hardware acceleration, uninstalled and redownloaded the app from Spotify directly. The video sometimes plays for a few seconds to minutes, then the error comes up.

This should be escalated and addressed immediately. This is new within the last month for me.

Re: "Sorry, we're not able to play this content" error with podcasts

Olly8 — Fri, 24 Apr 2026 11:48:58 GMT

Same issue, "Sorry we're not able to play this content" happens only with podcasts on macOS Tahoe 26. No error on iOS26 or web player. I've cleared cache, disabled hardware acceleration, performed a fresh install of the desktop app. Nothing seems to work. Anyone got any further guidance?

Re: "Sorry, we're not able to play this content" error with podcasts

Eni — Fri, 24 Apr 2026 17:56:25 GMT

Hey folks,

Thanks for getting in touch about this.

If you're still experiencing this issue, could you send us the info @Paula_Vi and @MihailY asked for previously? Also, make sure to let us know if it happens with only one specific podcast or with all of them. If it happens with only some specific ones, send us their URI so we can take a closer look.

On another note, we'd like to know if this occurs on one particular device or on all your devices. Additionally, it's worth trying with a different internet connection to see if the same happens. If you've been using Wi-Fi, you can now try with mobile data to test it.

We'll be on the lookout for your replies.

Re: "Sorry, we're not able to play this content" error with podcasts

Bastronaut — Tue, 28 Apr 2026 23:17:29 GMT

Hi Eni,

Details Below:

Occurs on Windows 10 PC only, does not occur on multiple iPhones.
Occurs on both home WiFi and personal hotspot
Reinstall, restart, clearing cache, etc. did not resolve.
Impacts podcasts with video element and music videos. Audio-only podcasts and music work fine. Two examples:
- The Ringer NFL Draft Show
- Jack Mallers Show

Please advise if you have any additional troubleshooting steps.

Cheers,

Anthony

Re: "Sorry, we're not able to play this content" error with podcasts

Joan — Wed, 29 Apr 2026 07:38:49 GMT

Hi @Bastronaut,

Thanks for the reply and the info provided.

Consider trying both the version of the app from the website and from the Microsoft Store. Try adjusting the quality settings too and see if that has any effect.

Let us know how it goes.