topic Everything disappeared in Desktop (Windows)

Everything disappeared

user-removed — Tue, 09 Sep 2014 19:36:35 GMT

I was trying to unlink my spotify account with my facebook account and somehow I lost everything that I had: my playlists, my followers, my preferences, apps, etc. The strange thing is that my personal playlist still exists and I can access it, but I don't own it anymore.

One thing I've notice is my id has change. It used to be 1276248628 now it is 12155698075.

Can someone help me?

Re: Everything disappeared

user-removed — Tue, 09 Sep 2014 20:51:14 GMT

Hello and welcome:

Sounds like you might have created a duplicate account you will have to get in touch with customer support here please go to this url

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

and fill out the contact form. If you get an automated response directing you back to the community boards reply back to that email, even if it is from a noreply and a customer support rep will get with you shortly.

Re: Everything disappeared

user-removed — Wed, 10 Sep 2014 23:34:04 GMT

Thanks! 😄