topic Re: Menu won't charge /search engine is dead in Desktop (Windows)

Menu won't charge /search engine is dead

Hawleyomalley — Wed, 12 Nov 2014 17:21:05 GMT

Hi everyone, I hope someone had this problem and might help me.

I don't have access to the menu anymore. I tried to shut Spotify off, turn it on again, disconnect, connect again.

I've got a blank (grey) space where the menu should be. It won't charge. In the menu, "browse", "radio" and "follow" won't charge. Search engine isn't working either. (no response when i click "show all results", an artist or anything else)

It's not a low Wifi or connexion problem, I've checked several times and every other program using internet is working fine. Music is playing correctly, I just can't look for anything else than what I've got on my playlists.

I'm using Spotify as a program (not an app) on WIndows 8.

Thanks for reading me and taking time to answer if you know what's going on 🙂

Re: Menu won't charge /search engine is dead

user-removed — Wed, 12 Nov 2014 17:19:03 GMT

I just posted the exact same problem as you haha glad I'm not the only one having this issue

Re: Menu won't charge /search engine is dead

oldmaeke — Wed, 12 Nov 2014 17:38:24 GMT

@Hawleyomalley wrote:

Hi everyone, I hope someone had this problem and might help me.

I don't have access to the menu anymore. I tried to shut Spotify off, turn it on again, disconnect, connect again.

I've got a blank (grey) space where the menu should be. It won't charge. In the menu, "browse", "radio" and "follow" won't charge. Search engine isn't working either. (no response when i click "show all results", an artist or anything else)

It's not a low Wifi or connexion problem, I've checked several times and every other program using internet is working fine. Music is playing correctly, I just can't look for anything else than what I've got on my playlists.

I'm using Spotify as a program (not an app) on WIndows 8.

Thanks for reading me and taking time to answer if you know what's going on 🙂

Same here. Glad I'm not the only one !!.

Re: Menu won't charge /search engine is dead

Meitner — Wed, 12 Nov 2014 17:41:44 GMT

Same problem here, affects mobile app, desktop app and website. UK

Re: Menu won't charge /search engine is dead

RedOx — Wed, 12 Nov 2014 17:49:04 GMT

same over here... (GER)

Re: Menu won't charge /search engine is dead

prialberto — Wed, 12 Nov 2014 18:43:46 GMT

Same here. Spain

Re: Menu won't charge /search engine is dead

kpkitten — Wed, 12 Nov 2014 20:09:34 GMT

Same problem.

I tried reinstalling, unticking "enable hardware acceleration", logging out and back in, and I can't see any issues with my firewall 😞

Re: Menu won't charge /search engine is dead

sixpot — Wed, 12 Nov 2014 20:21:24 GMT

Hi, I'm having the same issues, (UK) glad it's not just me!

Re: Menu won't charge /search engine is dead

prialberto — Wed, 12 Nov 2014 20:21:44 GMT

Hello again
I found a solution

1. Make sure that Spotify is not working. (Out of Spotify)

2. Delete the Spotify application in the Applications folder.

3.. Manually Delete the following folders:
~ / Library / Caches / com.spotify.Client
4. go to spotify page and download the latest version

OK.

PD. Note that by doing this, some things such as playlist offline to be re-downloading

Re: Menu won't charge /search engine is dead

T-Bone — Wed, 12 Nov 2014 20:43:11 GMT

Hi,

I can't find "~ / Library / Caches / com.spotify.Client" folder

Re: Menu won't charge /search engine is dead

prialberto — Wed, 12 Nov 2014 21:07:06 GMT

Helo again,

open the finder
go to (your username) then Library (if you do not see the library folder, press (Alt) and go to (display) in the finder menu.

Then within library is (caches) folder. And within (caches) folder is com.spotify.Client.

the path is: /your username/Library/Caches/com.spotify.Client

Sorry for my English

Re: Menu won't charge /search engine is dead

Radian — Wed, 12 Nov 2014 22:43:04 GMT

I got browsing working again just by deleting everything in the Spotify Cache... all the files and folders are located in here:

Delete these files after fully Quiting Spotify (using the Taskbar menu, not the close window button) and then when Spotify is re-launched the files are recreated.

Re: Menu won't charge /search engine is dead

Baggaba — Wed, 12 Nov 2014 22:54:37 GMT

Confirmed, this works and solved the problem for me!

Re: Menu won't charge /search engine is dead

oldmaeke — Thu, 13 Nov 2014 06:46:58 GMT

@Radian wrote:

I got browsing working again just by deleting everything in the Spotify Cache... all the files and folders are located in here:

Delete these files after fully Quiting Spotify (using the Taskbar menu, not the close window button) and then when Spotify is re-launched the files are recreated.

YAY !!. It worked !! ..... Many Thanks for that info !! 😄

Re: Menu won't charge /search engine is dead

trypanasoma — Thu, 13 Nov 2014 08:45:05 GMT

yeah thx

Re: Menu won't charge /search engine is dead

patchouli30 — Thu, 13 Nov 2014 09:14:10 GMT

I'm afraid that solution didn't work for me. Any other ideas on how to fix this?

Re: Menu won't charge /search engine is dead

Beltane63 — Thu, 13 Nov 2014 09:28:55 GMT

I pay for this junk! I only expect it to work! Come on Spotify - it´s up to you!

Re: Menu won't charge /search engine is dead

Patthesplat — Thu, 13 Nov 2014 10:39:29 GMT

Same problemf for me. Was working fine yesterday.

Deleting Spotify Cache did not work.

Uninstall and reinstall of the app seems to have fixed the problem.

What I noticed before doing that is that the Spotify data that normally sits in the User / Appdata / Local folder was missing. I had redirected my Cache to a different drive.

Re: Menu won't charge /search engine is dead

P2M — Thu, 13 Nov 2014 10:50:05 GMT

Hi,

Same problem here with 3 different computers. Spotify Desktop Client no web content in master pane (screenshot)

1 and 2 at home, 3,4 and 5 at work

1. Win 7 64 bit stopped working properly since yesterday (IE10)

2. Win 7 64 clean Spotify DC install (first time) same result (IE10)

3. Sever 2008 R2 at work, same status this morging: stopped working properly (IE10)

4. Win XP (VMware WS) clean Spotify DC install... Working perfect, no problems (IE8)

5. Win 7 32bit (VMware WS) clean Spotify DC instal...Working perfect, no problems (IE9)

Still trouble shooting

Re: Menu won't charge /search engine is dead

Iris78 — Thu, 13 Nov 2014 12:15:51 GMT

Had the same issue, uninstalling/reinstalling fixed it for me.