topic Re: SpotifyWebHelper continuously crashing with new update in Desktop (Windows)

SpotifyWebHelper continuously crashing with new update

hyacinthblack — Fri, 12 Dec 2014 21:33:56 GMT

I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch again and the cycle starts once more. Every so often clicking on "check the web for a solution" will make it stop for a while, but eventually it will pop back uspotifywebhelper, Windows, windows 7p again. Does anyone know of a solution to this? I unchecked Allow Spotify to be started from the Web (another thread suggested to do that) and it didn't make any difference. I've also tried restarting my computer.

EDIT for clarification: When I say I close the program I mean closing SpotifyWebHelper, not Spotify itself

Re: SpotifyWebHelper continuously crashing with new update

user-removed — Mon, 15 Dec 2014 14:39:07 GMT

Hello: The SpotifyWebHelpers load different web elements of the app. When this happens are you able to notice which part of the desktop app is no longer loading correctly? Something should load oddly after one of these stops running and crashes maybe images somewhere in the app are not loading correclty and look blank or maybe Activity for you is acting up and not displaying correctly?. You can also try doing a clean uninstall and reinstall in case the update corrupted things. The update that comes through the app is a web update, if you go here http://download.spotify.com/Spotify%20Installer.exe?_ga=1.186674219.2066049722.1408173710

and download the full installer it will be version number 0.9.15.27 now instead of the previous version. I usually download these when they become available as they work better installing the app in most cases then the in app web updater. Let us know if the full installer fixes things ok?

Re: SpotifyWebHelper continuously crashing with new update

skeptik — Tue, 16 Dec 2014 00:24:12 GMT

I am experiencing the exact same issue the OP described, ever since installing the new update (to desktop version 0.9.15.27). I have been using the desktop Spotify app since 2011 but this has never happened before.

Unfortunately uninstalling/reinstalling separately from the website (which I did twice yesterday, just to make sure) does not affect this issue.

I tried poking around in the application to see if I could find out what was malfunctioning, but I could not find any glitches anywhere ... the half-dozen or so SpotifyHelper.exe*32 processes I see in Task Manager are running just fine, but ever single time Spotify attempts to restart the lone SpotifyWebHelper.exe*32 process, it almost-immediately crashes (generating the pop-up Windows error message, SpotifyWebHelper has stopped working).

Here are the problem details, if it helps:

Problem signature:
Problem Event Name: APPCRASH
Application Name: SpotifyWebHelper.exe
Application Version: 0.9.15.27
Application Timestamp: 54803b75
Fault Module Name: SpotifyWebHelper.exe
Fault Module Version: 0.9.15.27
Fault Module Timestamp: 54803b75
Exception Code: c0000005
Exception Offset: 00012397
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Re: SpotifyWebHelper continuously crashing with new update

theotterock — Wed, 17 Dec 2014 16:28:54 GMT

Same problem here.

Faulting application name: SpotifyWebHelper.exe, version: 0.9.15.27, time stamp: 0x54803b75
Faulting module name: SpotifyWebHelper.exe, version: 0.9.15.27, time stamp: 0x54803b75
Exception code: 0xc0000005
Fault offset: 0x00012397
Faulting process id: 0x948
Faulting application start time: 0x01d01a14a5585a1f
Faulting application path: C:\Users\***\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
Faulting module path: C:\Users\***\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
Report Id: 738612f7-8608-11e4-8e56-00508ddb305a

SpotifyWebHelper.exe

0.9.15.27

54803b75

SpotifyWebHelper.exe

0.9.15.27

54803b75

c0000005

00012397

948

01d01a14a5585a1f

C:\Users\***\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe

738612f7-8608-11e4-8e56-00508ddb305a

Re: SpotifyWebHelper continuously crashing with new update

jackwmc4 — Wed, 17 Dec 2014 18:25:59 GMT

This also happens on Mac. the webhelper is continusouly not responding.

Re: SpotifyWebHelper continuously crashing with new update

Chplbr — Thu, 18 Dec 2014 21:49:10 GMT

Same thing for me, despite a clean reinstall :

Nom d’événement de problème: APPCRASH
Nom de l’application: SpotifyWebHelper.exe
Version de l’application: 0.9.15.27
Horodatage de l’application: 54803b75
Nom du module par défaut: SpotifyWebHelper.exe
Version du module par défaut: 0.9.15.27
Horodateur du module par défaut: 54803b75
Code de l’exception: c0000005
Décalage de l’exception: 00012397
Version du système: 6.1.7601.2.1.0.256.1
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 0a9e
Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789
Information supplémentaire n° 3: 0a9e
Information supplémentaire n° 4: 0a9e372d3b4ad19135b953a78882e789

It's getting annoying...

Re: SpotifyWebHelper continuously crashing with new update

AlvinKarpis — Thu, 01 Jan 2015 15:14:42 GMT

I have exactly the same problem (same signature) for couple of weeks now. Please do something about it, because it starting to become a deal breaker as no solution is offered anywhere on the Internet.

Re: SpotifyWebHelper continuously crashing with new update

Juggen — Fri, 09 Jan 2015 15:33:36 GMT

I've had the same issue for a few weeks time now and it's fairly irritating. It seems to happen everytime I start up Chrome.

Re: SpotifyWebHelper continuously crashing with new update

Dec1mus — Sun, 11 Jan 2015 10:07:54 GMT

+1 I am also experiencing this issue, I even recently re-installed windows 7 and both installs it happens. I am using chrome as well. It seems to happen randomly or when I'm on facebook. Very aggravating, someone please fix this.I love spotify but I hate crash dialogs popping up all day.

Re: SpotifyWebHelper continuously crashing with new update

wonaldng — Sat, 17 Jan 2015 04:41:28 GMT

I'm getting this too. Spotify ver 0.9.15.27 on Windows 7... had the app for ages and never had an issue until recently.

I've turned off web helper/startup in the Spotify options and tried to remove SpotifyWebHelper from start-up in Windows, doesn't help.

Very frustrating!

Re: SpotifyWebHelper continuously crashing with new update

Strawberrywish — Sat, 17 Jan 2015 18:39:52 GMT

I get this too. It happens most when I use the radio and yes, the next button and play buttons on the radio then stop working (the native buttons on the bottom of the desktop player still work). I have tried the regular install and the updates and it's still happening. GIANT pain in the butt.

Re: SpotifyWebHelper continuously crashing with new update

adalbert — Sun, 18 Jan 2015 15:56:37 GMT

What's really good though is that no one from Spotify cares to post come comment here.

Re: SpotifyWebHelper continuously crashing with new update

fray_bentos — Mon, 19 Jan 2015 14:54:49 GMT

Same repeated crashing here. Win 7 Home, fully updated latest version of Spotify. Also using Airfoil and Chrome in case those things are related to this issue. Very annoying indeed.

Re: SpotifyWebHelper continuously crashing with new update

scypio42 — Thu, 29 Jan 2015 23:14:12 GMT

This just keeps getting worse. SpotifyWebHelper crashes on my 2 pcs - at home (Win 7, fully updated) and at work (Windows 8.1, fully updated as well).

It's been like this for over a month, seriously, fix this!

Re: SpotifyWebHelper continuously crashing with new update

aldriel — Sat, 31 Jan 2015 17:57:35 GMT

Web helper is not even starting anymore, when it does it crashes instantly.

I found what's not working for me, I can't control the playback from just hovering over the program on the taskbar. The playback buttons are not showing up for me.

Re: SpotifyWebHelper continuously crashing with new update

t3MP — Wed, 04 Feb 2015 10:21:33 GMT

I have the same issue: windows 7 pro, spotify ver. 09.15.27. (premium)

Had this problem for more then over a mounth now, would be nice if spotify cared??

I get a lot of this issues when my computer is starting or when CPU usage is maxing out (dual core laptop)

Event viewer:

Event ID 1000

Faulting application name: SpotifyWebHelper.exe, version: 0.9.15.27, time stamp: 0x54803b75
Faulting module name: SpotifyWebHelper.exe, version: 0.9.15.27, time stamp: 0x54803b75
Exception code: 0xc0000005
Fault offset: 0x00012397
Faulting process id: 0x133c
Faulting application start time: 0x01d04061d1ea1914
Faulting application path: C:\Users\xxxx\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
Faulting module path: C:\Users\xxxx\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
Report Id: 1c6f0193-ac55-11e4-a97a-001a6b677d98

Re: SpotifyWebHelper continuously crashing with new update

pOgOstyle — Thu, 05 Feb 2015 12:17:37 GMT

I got this error since 1-2 month. No solution yet. If spotify didnt care about this problem i will delete this *app from my PC.

Re: SpotifyWebHelper continuously crashing with new update

Beaver — Wed, 18 Feb 2015 22:32:59 GMT

Same here. It crashes every time I power up the PC. Using latest version of Spotify, Windows 7 and FireFox. Just registered here to say just this. 🙂 Please, Spotify people, fix it.

EDIT: Hmm... I might have a solution or piece of solution for this. I have clicked off Spotify to run automatically when computer starts. Same goes with spotifywebhelper. But I noticed that for some reason I have a second SpotifyWebHelper in automatically running programs. I clicked that one off so it doesn't automatically start anymore. And also it can't crash when Windows is starting. Must investigate more, if it still crashes when Spotify is on.

But maybe I must also run some register cleaner software or any other ideas to get rid of that second SpotifyWebHelper? Some kind of mistake of Spotify at some version in building installation packages?

Re: SpotifyWebHelper continuously crashing with new update

tomtomtromme — Mon, 02 Mar 2015 12:53:53 GMT

I just renamed the file "SpotifyWebHelper.exe" to "SpotifyWebHelper.exe.removed" (so that it won't start) and problem disappeared.

Haven't had any problems with that exe-file missing.

Re: SpotifyWebHelper continuously crashing with new update

t3MP — Wed, 04 Mar 2015 10:01:31 GMT

@tomtomtromme wrote:

Hi

I just renamed the file "SpotifyWebHelper.exe" to "SpotifyWebHelper.exe.removed" (so that it won't start) and problem disappeared.

Haven't had any problems with that exe-file missing.

Thanks mate - unfortunetly is doesn't work for me. The SpotifyWebHelper.exe issue disappear, but then I can no longer see the album or artist browser in the UI.

Spotify, please fix this what are you guys doing?