topic Re: SpotifyWebHelper has stopped working in Desktop (Windows)

SpotifyWebHelper has stopped working

Spedwards — Mon, 15 Dec 2014 09:40:06 GMT

Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up?

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	SpotifyWebHelper.exe
  Application Version:	0.9.15.27
  Application Timestamp:	54803b75
  Fault Module Name:	SpotifyWebHelper.exe
  Fault Module Version:	0.9.15.27
  Fault Module Timestamp:	54803b75
  Exception Code:	c0000005
  Exception Offset:	00012397
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	3081
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

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Re: SpotifyWebHelper has stopped working

user-removed — Mon, 15 Dec 2014 17:01:57 GMT

Hello: By chance do you have a third party firewall or some security software shutting down the spotifywebhelper maybe? That is all I can think of at the moment.

Re: SpotifyWebHelper has stopped working

Spedwards — Tue, 16 Dec 2014 00:08:27 GMT

The only "security" program I have installed on my computer is Avast! Antivirus.

I do have this Logitech G510 applet installed that accesses Spotify - http://www.g15-applets.de/spotify-applet-t8443.html

Re: SpotifyWebHelper has stopped working

user-removed — Tue, 16 Dec 2014 10:23:38 GMT

Anyway to temporarily disable it for a short time just to eliminate as a possible issue?

Re: SpotifyWebHelper has stopped working

joetron2030 — Tue, 16 Dec 2014 16:08:48 GMT

The crash seems random. I've been dealing with this issue of late, too.

Also, considering the fact that it's impossible to force the problem, asking someone to run without security software is asking a bit much. It would be different if the problem could be reproduced on-demand.

Re: SpotifyWebHelper has stopped working

user-removed — Tue, 16 Dec 2014 16:23:29 GMT

Hello: What is you system and app version you are currently using?

Re: SpotifyWebHelper has stopped working

joetron2030 — Tue, 16 Dec 2014 17:20:20 GMT

Win 7 (x64) w/ 12GB of RAM and all available updates installed. Spotify version is 0.9.15.27.g87efe634

Re: SpotifyWebHelper has stopped working

user-removed — Tue, 16 Dec 2014 21:06:35 GMT

The only thing I can think of at the moment is to try a clean uninstall, remove all folders and files associated with spotify, shut the system down, restart, and reinstall from the full installer from here http://download.spotify.com/Spotify%20Installer.exe?_ga=1.186674219.2066049722.1408173710

report back and let us know if this works.

Re: SpotifyWebHelper has stopped working

Wasuky — Tue, 16 Dec 2014 22:44:36 GMT

Hello,

I had this same problems until a few minutes ago. I had that same message everyday when I started the computer and everytime I launched the Spotify (5 or more times in less than a minute until it stopped). I even deleted the darn thing...I found the .exe and I deleted it.... but it was a mistake. When I launched the Spotify, I coulnd't see the explorer (it worked, but not properly).

I am using Microsoft Windows Essentials as a "security" software and I realized that if I desactivated the "Real Time Protection" of the Essentials the message didn't pop up.

My solution was to set up the Essential to exclude the process Spotifywebhelper.exe of the everyday virus exam. Like someone said here, this is a problem with our firewalls or anti-virus.

Hope this can help you guys.

Sorry for my English!

Cheers!

Re: SpotifyWebHelper has stopped working

tsaker — Sun, 28 Dec 2014 03:24:17 GMT

Can someone at Spotify please dig in and fix this crap? It can't be that hard to reproduce. It started two or three weeks ago and must be related to eother a Spotify update or a Windows update. Take a look at what's changed recently, dig in, and fix it!

Re: SpotifyWebHelper has stopped working

joetron2030 — Mon, 29 Dec 2014 20:24:56 GMT

@tsaker wrote:

Can someone at Spotify please dig in and fix this crap? It can't be that hard to reproduce. It started two or three weeks ago and must be related to eother a Spotify update or a Windows update. Take a look at what's changed recently, dig in, and fix it!

I tweeted with Spotify support and they recommended doing a full removal and then installing from scratch. I did earlier this morning and, knock on wood, no webhelper crashes so far. Make sure you delete the C:\%appdata%\roaming\spotify folder if the standard application removal process under Windows doesn't remove it for you, though, just to be sure.

Re: SpotifyWebHelper has stopped working

joetron2030 — Tue, 30 Dec 2014 16:22:50 GMT

Spoke too soon. Webhelper crashed on me once this morning. I've tweeted back to Spotify support. We'll see what they say...

Re: SpotifyWebHelper has stopped working

AlvinKarpis — Thu, 01 Jan 2015 15:20:11 GMT

Full reinstall does not help, got it crashing again as soon after I installed.

Re: SpotifyWebHelper has stopped working

user-removed — Sat, 03 Jan 2015 22:55:45 GMT

I've also done the full client reinstall, making sure to completely uninstall the client and delete the spotify folders from Program Files and %APPDATA%. I also added exclusions for the spotify.exe and spotifywebhelper.exe executables and processes to Windows Defender, which shouldn't be necessary, but I figured I'd give it a shot.

Unfortunately, I'm still getting "SpotifyWebHelper has stopped working" crashes every few minutes. I'm running Windows 8.1 Pro x64, just a standard out of the box install (all default settings).

This only started happening after the last spotify update to 0.9.15.27 a few weeks ago. I'm happy to capture a crash dump of the spotifywebhelper process if it would help you guys in isolating the issue.

Re: SpotifyWebHelper has stopped working

TheMightyPope — Mon, 05 Jan 2015 00:15:49 GMT

Happens every second. As soon as I click to close the error, a new one pops up. I tried a full uninstall and re-install, and it still just fails. I've now resorted to just keeping the error minimized permanently so at least it doesn't pop on my screen all the time, but that's obviously not a solution. I'm on Windows 7, all up-to-date with latest releases and updates.

To Spotify, let me know if you need me to run a debug version or any other info you need, but please fix this, it's been getting worse over the past few releases, to now just happen continuously.

Also I tried to whitelist the spotify processes in Microsoft Security Essentials, which also did not help.

Re: SpotifyWebHelper has stopped working

user-removed — Mon, 05 Jan 2015 05:33:25 GMT

It's possible to disable the "SpotifyWebHelper has stopped working" dialogs from being generated by the Windows Error Reporting service, by doing the following steps:

1. Launch Regedit.exe in the administrator context and navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting

2. Right-click on Windows Error Reporting, go to New and select DWORD (32-bit) Value
3. Name the value: DontShowUI (exactly as written)
4. Double-click it and type in the number 1

All of the "has stopped working" dialogs will be hidden, but this is a global switch, which means you won't know if other processes are crashing. If you want re-enable the dialogs, change the value of DontShowUI to 0, or just delete the DontShowUI value.

FYI - This is not a fix, just a workaround for the popups being generated by the SpotifyWebHelper crashes

Re: SpotifyWebHelper has stopped working

TheMightyPope — Mon, 05 Jan 2015 07:37:43 GMT

Thanks Gig, I'm a software developer, so I need those warnings on... thanks for the tip though... a bit like disabling the airbacks if the check engine light is on 🙂

Re: SpotifyWebHelper has stopped working

AlvinKarpis — Mon, 05 Jan 2015 11:54:12 GMT

Does anyone use Spotimote server by nodria?

Re: SpotifyWebHelper has stopped working

joetron2030 — Mon, 05 Jan 2015 18:04:38 GMT

Spotify support asked me to log onto the desktop Spotify app with a test account this morning. But, the spotifywebhelper.exe still crashed after logging on with that test account. I've notified them of it via Twitter. We'll see what they ask me to do next...

Re: SpotifyWebHelper has stopped working

tsaker — Tue, 06 Jan 2015 04:20:13 GMT

@AlvinKarpis - Yes I use Spotimote. Why do you ask?