topic Re: Crashing USER32.dll randomly in Desktop (Windows)

Crashing USER32.dll randomly

danieltheq — Sat, 24 Jan 2015 22:44:12 GMT

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    spotify.exe
  Application Version:    0.9.15.27
  Application Timestamp:    54803e4c
  Fault Module Name:    USER32.dll
  Fault Module Version:    6.3.9600.17344
  Fault Module Timestamp:    541b75dd
  Exception Code:    c0000005
  Exception Offset:    000093b7
  OS Version:    6.3.9600.2.0.0.256.49
  Locale ID:    1033
  Additional Information 1:    ef1a
  Additional Information 2:    ef1a5c26c968aa33f0b7c9bb536b7677
  Additional Information 3:    4f5f
  Additional Information 4:    4f5f034e33f39e6f6ee8135c8d7f0f07

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I got this time to time, some times for 1 - 3 days, then it work for 1 - 2 weeks or so. It's enough for me!!! If spotify won't fix this, Bey Bey Premium!

Using Windows 8.1 and Bitdefendfer Total Security, i added it to exceptions, made some "sloving" guides earler posted in forum, but this keeps on, no more pacient for this sh1t...

Re: Crashing USER32.dll randomly

danieltheq — Sat, 24 Jan 2015 22:44:58 GMT

p.s today it was fine, but after i went to training and came back, turn my pc on it crashes..

Re: Crashing USER32.dll randomly

dinomight — Sat, 24 Jan 2015 22:59:29 GMT

Just covering the bases here, but have you tried uninstalling and reinstalling Spotify?

Re: Crashing USER32.dll randomly

danieltheq — Sun, 25 Jan 2015 00:33:18 GMT

Whe i click "Unistall" it gives me same error. 😉 as i told i checked old post, but that won't work. 🙂

Re: Crashing USER32.dll randomly

danieltheq — Sun, 25 Jan 2015 11:27:07 GMT

for example, today it works again. Some technicals know what is problem of that error?

Re: Crashing USER32.dll randomly

danieltheq — Mon, 26 Jan 2015 19:05:09 GMT

So, no official's trying to help, means Spotify have enough "Premium" subscribers. 🙂 One or two subs less means nothing. :))

Re: Crashing USER32.dll randomly

danieltheq — Tue, 27 Jan 2015 10:51:49 GMT

This mornings Code

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	spotify.exe
  Application Version:	0.9.15.27
  Application Timestamp:	54803e4c
  Fault Module Name:	USER32.dll
  Fault Module Version:	6.3.9600.17344
  Fault Module Timestamp:	541b75dd
  Exception Code:	c0000005
  Exception Offset:	000093b7
  OS Version:	6.3.9600.2.0.0.256.49
  Locale ID:	1033
  Additional Information 1:	ef1a
  Additional Information 2:	ef1a5c26c968aa33f0b7c9bb536b7677
  Additional Information 3:	4f5f
  Additional Information 4:	4f5f034e33f39e6f6ee8135c8d7f0f07

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Re: Crashing USER32.dll randomly

dinomight — Fri, 30 Jan 2015 05:23:30 GMT

Just fyi, the forums here are mainly community members helping each other when possible, but official support can always be reached directly via email from this Support Form or on Twitter @SpotifyCares.

Might be worth a try if no one on here has any ideas. I know I haven't ever run into this particular issue. Also, if you do use the email form and get a message from a no-reply address, you can actually respond to that to get your issue to a real person faster.