topic Re: Error 112 in Desktop (Windows)

Error 112

m_oe — Wed, 14 Mar 2012 08:30:07 GMT

I installed Spotify but cannot connect. The signin process hangs and I get "error 112" after a while and mentioning a firewall issue.

What ports should be open for Spotify to connect?

Re: Error 112

Kristin — Wed, 14 Mar 2012 08:38:14 GMT

having the same problem....

Re: Error 112

Richard — Wed, 14 Mar 2012 08:49:48 GMT

Hey guys, error 112 is one of our connection problems. So it's worth checking your firewall/antivirus software and so on.

Since you asked for the ports, here's the info:
4070
78.31.8.0/21
193.182.8.0/21

The following ports will provide a more restricted flow:

78.31.8.0/24
78.31.12.0/24
193.182.8.0/24

At least, I think that's right. Let me know how you get on with those.

Re: Error 112

user-removed — Wed, 28 Mar 2012 09:01:38 GMT

Great... but how to convince my IT to open these ports? We're not in a dictatorial company so they don't mind we're listening to music here but I guess they did it for safety purpose or whatever else quirky stuffs.

I'm living in Germany and I also know the official authority regulating the royalties are very feared (it's called GEMA), I think you should really mention on your German website that spotify is legal and approved by GEMA authorities.

Cheers!

Re: Error 112

danestes — Fri, 11 May 2012 20:17:56 GMT

Hey so I discovered my solution to this issue almost by accident! I had basicly given up on spotify after this (thread) message initaly poped up, its been a few weeks since I last used the desktop software after uninstalling due to the proxy 112 error. I tried everything in this post as well as many others and did a clean instal multiple times with no different results, just sadness. But then one day after giving up on it, I stumbled onto a spotify playlist embeded into a website, you know the ones that ask you if you have spotify if you click them (At this point i had the app uninstalled for a few weeks). Just for the hell of it i clicked it and it launched an in browser spotify instaltion routine which when completed opened and actualy launched the app with my profile signed in. No more error! I was pretty suprised and its been a few days now with no issues! I hope this could help the hopeless like mysef!

PS: A strange thing to note is using this instalation method it made me go through the EULA popup again, dunno why.

Re: Error 112

spdave123 — Sun, 03 Jun 2012 03:31:28 GMT

I'm having firewall issues and this is getting aggrivating.....

Re: Error 112

pjd — Wed, 06 Jun 2012 20:04:34 GMT

keep getting error 112, connection lost. i have turned off the windows firewall and my virgin media firewall and still it's the same.

Any ideas please as its been a few weeks, i'm paying a subscription and not getting the service.

Re: Error 112

pjd — Wed, 06 Jun 2012 20:23:40 GMT

ok, i think I've sorted it. UNINSTALL SPOTIFY, RESTART PC, REINSTALL SPOTIFY, LOG IN.........EVERTHINGS OK.

Re: Error 112

pjd — Wed, 06 Jun 2012 20:43:45 GMT

FOR A WHILE...................................JUST CRASHED AGAIN!!!!!!

Re: Error 112

user-removed — Mon, 18 Jun 2012 11:55:10 GMT

Any link to one of that embedded playlist would be very much appreciated! 🙂

Re: Error 112

user-removed — Mon, 18 Jun 2012 11:55:40 GMT

Which can't really be consider as a solution for that topic right?!

Re: Error 112

Richard — Mon, 18 Jun 2012 13:27:57 GMT

@user-removed wrote:

Any link to one of that embedded playlist would be very much appreciated! 🙂

It's worth a go..

Any good?

Re: Error 112

user-removed — Mon, 18 Jun 2012 13:38:00 GMT

Thanks! .... but I'm afraid it doesn't work for me unfortunately.... Which would have been odd anyway because I don't really get how would that get it working.

PS: I'm running on Mac OS X Lion

Re: Error 112

Richard — Mon, 18 Jun 2012 13:41:57 GMT

Well often going through a play button will 'force' the login. I'd next try a Facebook play button like https://www.facebook.com/music/song/Midnight-City/10150325009403704

If that doesn't help contact us through our contact form and we'll help you out directly via email.

Re: Error 112

user-removed — Mon, 18 Jun 2012 13:57:38 GMT

Doesn't work neither. No need to personal assistance I think so, the problem is a well-known, my IT doesn't open those ports for safety purpose therefore there are no ways to get on Spotify.... That's all?

Re: Error 112

Richard — Mon, 18 Jun 2012 14:01:14 GMT

It might just be that then, are you able to access Spotify without problems when outside of work/at home? That would settle it.

Re: Error 112

user-removed — Mon, 18 Jun 2012 14:10:25 GMT

Yes but that's already checked actually.

As I said a few messages before: it's officially blocked by my IT.

Not that my IT doesn't want us to be able to listen to music but they just block those ports because they've judged it was necesary to.

Re: Error 112

Richard — Mon, 18 Jun 2012 14:13:29 GMT

Well for now there's not much we can do in that case. But I'll see what we can do.

Re: Error 112

user-removed — Mon, 18 Jun 2012 14:19:34 GMT

I guess having finally a web-app version of Spotify or being able to get on the HTTP port 80 would fix this issue... but Iat the same time guess those latter ones are not implemented by purpose.

Re: Error 112

chloebennetty — Tue, 24 Jul 2012 00:14:40 GMT

I have checked my firewall system and allowed Spotify in and my antivirus too but what is with the ports? What are they and where do I put the codes? Whenever error 112 comes up, It gives me an option to change the proxy settings, I'm not at all sure what I'm doing to be honest but I just want to listen to music again 😞 before It was saying I was offline all the time and then I uninstalled it and then reinstalled, in hope It would go and sort itself out only to find it made matters worse! 😞