topic Re: This song is not available. if you have the file on your computer you can import it in Desktop (Windows)

This song is not available. if you have the file on your computer you can import it

foob_ — Fri, 17 Jun 2016 19:22:13 GMT

Earlier today I tried to play a song, and the blue notifcation is starting This song is not available. if you have the file on your computer you can import it. It worked fine yesterday. I reinstalled spotify to no avail.

Im on windows 10, and I have a free account.

Re: This song is not available. if you have the file on your computer you can import it

Astame — Fri, 17 Jun 2016 19:24:48 GMT

Hi there!

Do you want to import a local file to spotify or do you want to solve the problem with the song error?

Re: This song is not available. if you have the file on your computer you can import it

foob_ — Sat, 18 Jun 2016 16:55:04 GMT

I would like to solve the song error.

Re: This song is not available. if you have the file on your computer you can import it

Astame — Sat, 18 Jun 2016 17:02:34 GMT

Try to go to

Edit > Preferences > Local Files and uncheck everything

Re: This song is not available. if you have the file on your computer you can import it

wferrell0709 — Mon, 20 Jun 2016 20:17:26 GMT

Astame,

This method worked for about a day, but now it no longer does. Please help.

Re: This song is not available. if you have the file on your computer you can import it

caribou1258 — Mon, 20 Jun 2016 20:27:59 GMT

J'ai le même problème : depuis aujourd'hu_i je n'arrive plus à lire de nouveaux titres sur mon PC. J'ai toujours le même message : cette chanson n'es ptas disponible. Si vous possédez le fichier... Alors qu'hier tout fonctionnait bien. Par contrre ces titres sont bien disponibles sur mon iphone. Je n'y comprends rien. Besoin d'aide, merci !!

Re: This song is not available. if you have the file on your computer you can import it

Astame — Mon, 20 Jun 2016 20:28:55 GMT

@wferrell0709

Do you get the "Can't play the currently track" message?

Re: This song is not available. if you have the file on your computer you can import it

Astame — Mon, 20 Jun 2016 20:30:22 GMT

@caribou1258

Sorry to hear about your problem. Try to follow the steps below.

Click Edit (PC) or Spotify (Mac).
Select Preferences.
Scroll down to Local Files.
Deselect all sources.
Close, and restart the app.
Select all local file sources once again.

Re: This song is not available. if you have the file on your computer you can import it

caribou1258 — Mon, 20 Jun 2016 20:36:46 GMT

I'm in France. Il try to write in english... I have this message for today: "This song is not available If you have the file on your computer you can import it." ..... I can no longer read new titles. I can include them in a playlist but impossible to read.

Re: This song is not available. if you have the file on your computer you can import it

Astame — Mon, 20 Jun 2016 20:38:53 GMT

@caribou1258

Are you unable to play songs on Spotify?

Re: This song is not available. if you have the file on your computer you can import it

caribou1258 — Mon, 20 Jun 2016 20:41:02 GMT

Thank you for your reply. I did as you told me, but nothing works. Always the same problem.

Re: This song is not available. if you have the file on your computer you can import it

caribou1258 — Mon, 20 Jun 2016 20:47:24 GMT

Yes it is impossible to read new titles

Re: This song is not available. if you have the file on your computer you can import it

caribou1258 — Mon, 20 Jun 2016 21:36:59 GMT

Yes I can not play new songs from today

Re: This song is not available. if you have the file on your computer you can import it

caribou1258 — Mon, 20 Jun 2016 21:50:35 GMT

it works. I had to reboot my computer

Re: This song is not available. if you have the file on your computer you can import it

wferrell0709 — Tue, 21 Jun 2016 05:22:45 GMT

No, but i solved the issue. just needed to restart my computer.

Re: This song is not available. if you have the file on your computer you can import it

Lsaik — Tue, 21 Jun 2016 06:33:06 GMT

Hello. I´m premium user and I have the exact same problem for second day. I tried everything what I can, but nothing helps. I can´t play any new songs, only old, downloaded.
Can you help us please?

Re: This song is not available. if you have the file on your computer you can import it

Astame — Tue, 21 Jun 2016 08:02:42 GMT

Hello @Lsaik

Did you try to follow these steps:

Click Edit (PC) or Spotify (Mac).
Select Preferences.
Scroll down to Local Files.
Deselect all sources.
Close, and restart your computer and the Spotify application.
Select all local file sources once again.

Please let me know if you need more help.

Re: This song is not available. if you have the file on your computer you can import it

Lsaik — Tue, 21 Jun 2016 08:19:45 GMT

Yes I did. This is not working for me. 😞

Re: This song is not available. if you have the file on your computer you can import it

Astame — Tue, 21 Jun 2016 08:32:10 GMT

Have you also tried these steps below:

Shutdown your PC and then restart it in Safe Mode (hit the F8 key repeatedly during the boot up process then select Safe Mode from the menu that appears)
Once launched in Safe Mode, go to Control Panel, then Programs and Features
Find Spotify and uninstall it
Shutdown your PC and boot it back up as usual
Go to the Spotify website, download the installer and reinstall.

Re: This song is not available. if you have the file on your computer you can import it

Lsaik — Tue, 21 Jun 2016 09:04:17 GMT

I did this too and now I can´t play my songs (downloaded) too. The problem is still the same. 😞