topic Re: Desktop won't play in Desktop (Windows)

Desktop won't play

lanegin — Wed, 11 Oct 2017 13:40:17 GMT

When I click on ANY song it says "This song is not available. If you have the file on your computer you can import it." It will play on my phone but not the computer. I tried switching from the phone to the computer and it just stops playing on the computer.

Re: Desktop won't play

lanegin — Wed, 11 Oct 2017 13:59:34 GMT

I tried logging in and logging out, and uninstalling Spotify entirely and reinstalling.

Re: Desktop won't play

Spreuktegel — Wed, 11 Oct 2017 14:18:30 GMT

A lot of people including me have this problem, The only working solution so far is to downgrade to 1.64 as the latest version causes the problems

Re: Desktop won't play

Atten — Thu, 12 Oct 2017 03:58:38 GMT

Try turning off Hardware Acceleration, you can uncheck it in the View menu.

Re: Desktop won't play

Sebasty — Thu, 12 Oct 2017 09:56:31 GMT

@Atten

Did that cure the issue for you?
I'm also interested in finding a fix that doesn't include creating a new user (that's what the Support has suggested to a few users so far). 🙂

Re: Desktop won't play

Atten — Thu, 12 Oct 2017 21:15:12 GMT

@SebastVAIO

I think it is the forced reset that selecting/unselecting Hardware Acceleration the makes this work for me. This morning I had a similar offline issue that I had yesterday, when I selected Hardware Acceleration from the view menu (After intentional resets) it forces a reset and when I logged back in Spotify functioned.

This has now worked as a solution for me by selecting it Hardware Acceleration from the view menu one morning and by unselecting it the next.