topic Re: can't open spotify on my laptop in Desktop (Windows)

can't open spotify on my laptop

maarten936 — Sun, 03 Dec 2017 10:09:21 GMT

hey !

i try to open my spotify on my laptop, but it dont want to open.

it says that i have to reinstal the program.

so i did it 10 times and it still dont work..

i try to delete and it is not posible

Re: can't open spotify on my laptop

musiccornercv — Sun, 03 Dec 2017 10:30:19 GMT

Hey @maarten936!

Thanks for posting in the Spotify Community.

That's strange. Let's see what we can do. 😉

I have a couple questions:

When did this start? Did this happen spontaneously, or after an update or something else?
Can you tell me what system you are using? (For example Windows 10)
Can you tell me where and how you tried deleting Spotify?

Re: can't open spotify on my laptop

maarten936 — Sun, 03 Dec 2017 10:38:52 GMT

Hey musiccornercv !

Thnx for the fast respons.

it started today. befor i had never problems whit my spotify and i use it every day.

and indeed yesterday when I shutt down my computer he did update.

I work whit a Windows 7 Home Premium

Re: can't open spotify on my laptop

maarten936 — Sun, 03 Dec 2017 10:44:08 GMT

ow sorry..

to come back onn question 3 ; i try to delete it in control panel -> programs->spotify-> delite program..

and the same notification appeard

Re: can't open spotify on my laptop

Paulheisster — Sun, 03 Dec 2017 10:46:35 GMT

I have the exact same error since today. Afte fixing the "processthreads" dll error by manually coyping it into the Spotify folder im getting the next error: "Cannot find 'api-ms-win-core-libraryloader-l1-2-0.dll. Please re-install this application".

Tried reinstalling, which didnt help.

Re: can't open spotify on my laptop

Paulheisster — Sun, 03 Dec 2017 10:52:08 GMT

I just tried an old installation file which i had on the computer. With this old version spotify works fine. Seems like the update file is corrupt?!

Re: can't open spotify on my laptop

maarten936 — Sun, 03 Dec 2017 10:52:16 GMT

ooh, ik ben niet de enige.. hmm

I really hope they can fix it

Re: can't open spotify on my laptop

maarten936 — Sun, 03 Dec 2017 10:54:11 GMT

So the problem is with the new update of spotify itself?

Re: can't open spotify on my laptop

maarten936 — Sun, 03 Dec 2017 11:07:11 GMT

I have just reinstalled the old version of spotify.

and it works perfectly!

so I can listen back to music.

I hope that Spotify solves this problem for us.

thank you for all the help and reaction

Re: can't open spotify on my laptop

daBene — Sun, 03 Dec 2017 11:10:42 GMT

Exactly the same problem here. I downloaded a new setup.exe from Spotify-Homepage, but there was no success. So I can neither delete it, nor reinstall it!

Re: can't open spotify on my laptop

Lari-260 — Sun, 03 Dec 2017 11:30:03 GMT

oh my god thanks, i´m not alone! I have this problem, too. I think since today, because yesterday it had actually worked on my laptop. do you all think it is the new update? or that Windows 7 is not compatible with the new version anymore? This would be suck, because I use spotify most on my laptop. I tried to contact spotify personally but i don´t know where to not find it anymore. Could someone else contact spotify and ask, plaese? Or is this not possible?

Re: can't open spotify on my laptop

maarten936 — Sun, 03 Dec 2017 12:38:17 GMT

so far I have not received a solution or answer from spottify.

what I regret.....

i can use spotify back.

by reinstalling an older version.

http://www.filehorse.com/download-spotify/old-versions/

Re: can't open spotify on my laptop

musiccornercv — Sun, 03 Dec 2017 15:27:04 GMT

Hey all,

seeing as so many of you suddenly have this problem I have escalated the issue. Hang on, and I will keep you posted!

Please use the web player or the mobile app for now. 🙂

Re: can't open spotify on my laptop

musiccornercv — Sun, 03 Dec 2017 19:54:21 GMT

Hi!

The team at Spotify is looking into he issue! Any updates on the matter will be posted here:

https://community.spotify.com/t5/Ongoing-Issues/Spotify-not-opening-on-Windows-7/idc-p/3601075#M61833

Re: can't open spotify on my laptop

MHex — Sun, 03 Dec 2017 19:58:10 GMT

Join the club maarten. Spotify, in their infinite wisdom, broke Spotify on Windows 7 systems with their latest update some days ago, and has yet to either roll back the broken update, or to provide a proper workaround.

Re: can't open spotify on my laptop

musiccornercv — Sun, 03 Dec 2017 20:16:17 GMT

Hey @MHex!

They're working on it. You can go here: https://community.spotify.com/t5/Ongoing-Issues/Spotify-not-opening-on-Windows-7/idc-p/3601075#M61833 to get updates.

Re: can't open spotify on my laptop

maarten936 — Wed, 13 Dec 2017 10:09:52 GMT

!!!!!! NOT HAPPYY !!!!!

are there already solutions? because it still does not work for me. and yet I must continue to pay the acount without being substituted for anything. I pay for a product that does not work. on my laptop where I choose to use it. not on the web player or on my mobile phone. I want to use it on my laptop for which I pay !!! I would like to contact someone from spotify themselves (which is not possible of course) to get compensation for this like a solution and quickly please !!