topic Re: Cannot connect - error code 4 in Desktop (Windows)

Cannot connect - error code 4

hsimah_ — Wed, 08 Mar 2017 01:06:32 GMT

Last week at work I restarted my PC and now Spotify will not connect. I am behind an HTTPS proxy, my settings are correct. Nothing has changed in my work's network - this is an issue with Spotify.

I have reinstalled twice, I have cleared the proxy settings too.

If I download the full installer for version 0.9 this does work. I can put in my proxy settings and stream music. If I let Spotify update to version 1.0.15.133 it no longer works.

Also, if I prefix my proxy host with the protocol (https://) your settings page splits on the colon when I save. So proxy host is 'http' and proxy port is '//proxy.mycompany.com'. This may well be the issue, as previously I had to include the protocol prefix to connect.

As for now I am downgrading to 0.9 so I can continue to use Spotify (the web player crashes a lot...).

Re: Cannot connect - error code 4

hsimah_ — Thu, 16 Mar 2017 05:48:08 GMT

Thanks Spotify support for investigating this issue and getting back to me. Oh wait, you didn't.

Re: Cannot connect - error code 4

hsimah_ — Tue, 16 May 2017 00:52:31 GMT

I just installed v 1.0.5.1079.g3809528e and the proxy is still broken.

Nine months, Spotify. Nine months since I reported this.

Re: Cannot connect - error code 4

hsimah_ — Wed, 09 Aug 2017 04:55:03 GMT

I updated to 1.0.15.133.gf21970bd and the proxy support is still broken.

Re: Cannot connect - error code 4

hsimah_ — Tue, 22 Aug 2017 01:21:17 GMT

I sitll cannot connect with an HTTPS proxy in 1.0.60.

Why is this not more of an issue with Spotify? People use HTTPS proxies.

Re: Cannot connect - error code 4

falsio — Sun, 22 Oct 2017 15:40:00 GMT

Using version 1.0.64.407.g9bd02c2d and the problem remains..

Re: Cannot connect - error code 4

apar0778 — Fri, 26 Jan 2018 08:40:25 GMT

OK, so I had thi issue for litterally half a year only on my computer. No matter what I tried there was an Error code 4. The only reason why I continued my subscription was becasue it worked perfect on my phone.

The spotify help was useless. I had multiple 3 to 4 hour talks and waits on my phone trying to fix this but nothing helped.

So I finally found a solution that worked for me, no other solution worked and I tried everything even editing my registery.

So my fix is.

1. Right click on the internet icon on youyr desktop bar

2.Then click 'Network and internet settings

3.Then click 'Network reset

4. Restart your computer and boom it should work

As I said no other solution worked for me. If this doesn't work for you than I feel sorry cause not having access to online on a pc is very bad.

Hope this helps!