topic Re: Error 4 No Internet Connection in Desktop (Windows)

Error 4 No Internet Connection

Sevan_911 — Wed, 20 Sep 2017 12:51:39 GMT

Spotify won`t go online i have internet but still it`s offline and it say error 4

I`ve windows 10 Education 64bit and spotify v1.0.63.617.g5aca9a2a Plz Help

Re: Error 4 No Internet Connection

Sebasty — Wed, 20 Sep 2017 12:56:16 GMT

Hey @Sevan_911

Could you try logging out and back in? Maybe that helps.

Keep me posted!

Re: Error 4 No Internet Connection

Sevan_911 — Wed, 20 Sep 2017 12:59:26 GMT

Didn`t work

Re: Error 4 No Internet Connection

Sebasty — Wed, 20 Sep 2017 13:36:30 GMT

@Sevan_911

I would like to know how long you've had this issue for 🙂

Maybe the 'offline mode' is turned on? Toggle the setting and see it that triggers any changes!

You can also try restarting the machine and then opening Spotify again.

Reinstalling Spotify client could help too, if the aforementioned doesn't work.

Re: Error 4 No Internet Connection

Sevan_911 — Wed, 20 Sep 2017 19:30:45 GMT

I tried to reinstall spotify and didn`t work, I tried to change the proxy settings and didn`t work, Today i tried to use vpn and it works i don`t know what`s the problem, another thing that`s helps, i uninstall spotify and install the old one and it`s works, can please help me with this problem

Re: Error 4 No Internet Connection

Sebasty — Wed, 20 Sep 2017 21:39:20 GMT

@Sevan_911

I think the hosts file might be the culprit here.
The new Spotify interface uses different kind of connections (sites / locations from the server), and VPN often bypasses the hosts file.

Close Spotify before doing this.
This website has a well-illustrated guide to how to open and modify the hosts file.

When you have successfully opened your hosts file, you can try out either:
1. finding and removing all the entries that have 'spotify' or 'fastly' in them or
2. relocate all of the IP entries to a different document.
Instead of removing you can add a # in front of each entry you wish to take off. It's called 'commenting out'.
Save the changes and now you can open Spotify.

Another thing I could think of is the firewall. VPN tunnels through them as well, so if you have a firewall in action, check if it has permissions added for Spotify. There might be multiple entries for Spotify, make sure they're all allowed.

Keep me posted!

Re: Error 4 No Internet Connection

Sevan_911 — Thu, 21 Sep 2017 09:49:09 GMT

I don`t know what to do here

Re: Error 4 No Internet Connection

Sevan_911 — Thu, 21 Sep 2017 09:55:20 GMT

And already i`ve checked the firewall

Re: Error 4 No Internet Connection

Sebasty — Thu, 21 Sep 2017 10:51:50 GMT

@Sevan_911

Alright.. Is your router's firewall active as well? I doubt it would do such things, but it's worth checking it out anyway. 🙂

Re: Error 4 No Internet Connection

Sevan_911 — Thu, 21 Sep 2017 11:06:40 GMT

I Disabled router firewall and still didn`t work

Re: Error 4 No Internet Connection

Sebasty — Thu, 21 Sep 2017 12:19:47 GMT

@Sevan_911

Alright. Make sure you re-enable your router's firewall, it offers better security than Windows' own. 🙂
You could try restarting the router as well. This could solve some connection issues.

Does the web player work for you? (open.spotify.com)

Antivirus programs may drop connections too due to some reason. You may check that by disabling the antivirus.

Re: Error 4 No Internet Connection

Sevan_911 — Thu, 21 Sep 2017 12:34:39 GMT

Yes the web player works, I disable the antivirus and still did`nt works 😞

Re: Error 4 No Internet Connection

Sebasty — Thu, 21 Sep 2017 15:44:00 GMT

@Sevan_911

Alright, don't worry!

May I ask you what country you're in?
Maybe this issue exists because you're in a country that's unsupported. That would also explain why VPN works in this case. 🙂

Re: Error 4 No Internet Connection

Sevan_911 — Thu, 21 Sep 2017 15:49:54 GMT

Iraq, But i`ve been using spotify for last 6 months

Re: Error 4 No Internet Connection

Sebasty — Fri, 22 Sep 2017 09:35:10 GMT

@Sevan_911

Unfortunately Spotify is not yet available in Iraq. Hopefully Spotify extends there soon!

You can vote for this live idea and you can also subscribe here to be the first to know when it becomes available!

On the meantime... I am quite surprised you can still use the web player and the old desktop player! But that's great - meaning you're not entirely cut off from the service! 🙂
If you're still more interested in using the desktop client even if it's old (especially because it works), there are ways to stop the autoupdate. One of such tutorials can be found here. Not an ideal thing to do, but it comes handy in some occasions. 🙂