topic Re: PC freezes when adding own files in Desktop (Windows)

PC freezes when adding own files

SRGV — Sun, 16 Jul 2017 10:58:36 GMT

Hi everyone,
The question is in the subject. It happens every single time I try. I have to shutdown my computer.. . I'm using the latest release of the desktop software (Windows 10).

Any idea ?

Re: PC freezes when adding own files

Maria_B — Tue, 18 Jul 2017 01:55:03 GMT

Hey @SRGV!

No worries! We're always here to help out.

As it seems to be an isolated issue in your PC, let's try a deeper reinstallation to get this fixed. Just follow these steps:

Log out of Spotify and then close the program.
Uninstall
Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage

Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

There is a folder for each profile that has been logged into Spotify on that computer account.

Restart your computer in Safe Mode. To do this, press and hold the F8 key as your computer is restarting.
In Safe Mode, open the Spotify Installer (from where it’s saved on your PC) and go through the installation process.
Once Spotify is installed, restart your computer normally.

Let us know if the issue persists.

Re: PC freezes when adding own files

SRGV — Tue, 18 Jul 2017 08:27:31 GMT

Thank you Maria.

I've managed to make it work. I've about 14.000 songs and tried to import them all at once. I succeeded just by importing plot by plot (around 1.000 songs at a time).

Thank you again, have a nice day,

Sylvain