topic Re: Lost playlist (not deleted) in Desktop (Windows)

Lost playlist (not deleted)

slushbender — Fri, 09 Jun 2017 03:53:52 GMT

Recently had to reinstall spotify. Program would just not start up. Now when I log in most all of my playlists are gone. Tried the basic tips - log out then log in. Checked the "if you deleted a playlist by accident". To make matters worse when I hit the "help" key in comes up in German. Honest I don't have time to learn German. Where are my playlists located?

Re: Lost playlist (not deleted)

Sebasty — Fri, 09 Jun 2017 06:08:10 GMT

Hey @slushbender

Sorry to hear!

Your playlists can be restored from your Spotify account right here. Under the Recover Playlists tab.

I wonder if you can't see them in your web player as well (open.spotify.com)...?

Re: Lost playlist (not deleted)

Bittencourt — Fri, 09 Jun 2017 22:39:04 GMT

Hey @slushbender,

I'm sorry to hear that. Do you think it's possible that you're logging in a second account you might have?

Have you tried logging in other devices (mobile, web player)?

When you click here, do you see your account correctly?

Re: Lost playlist (not deleted)

slushbender — Sun, 11 Jun 2017 01:26:24 GMT

Well you are on to something. I see the complete plalylist data on my phone, but not on my computer. My profile appears to be correct. So the problem appears to be with the desktop system.

Re: Lost playlist (not deleted)

Bittencourt — Sun, 11 Jun 2017 13:47:38 GMT

Well, in this case you could try a clean reinstall of Spotify to see if this fixes the problem:

https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify