https://community.spotify.com/t5/Desktop-Windows/Installation-again-and-again/m-p/1684650#M24821 <P>Hello there!</P><P>Everytime I open Spotify on my laptop, using the direct access on the desktop, it says "installation program" ad shows&nbsp;the spotify icon on a box. It's annoying, because it's been istalled for a while, and also, it takes more time to start up... Any ideas? Thanks a lot!</P> Sun, 21 May 2017 13:30:11 GMT Alaria 2017-05-21T13:30:11Z https://community.spotify.com/t5/Desktop-Windows/Installation-again-and-again/m-p/1684650#M24821 <P>Hello there!</P><P>Everytime I open Spotify on my laptop, using the direct access on the desktop, it says "installation program" ad shows&nbsp;the spotify icon on a box. It's annoying, because it's been istalled for a while, and also, it takes more time to start up... Any ideas? Thanks a lot!</P> Sun, 21 May 2017 13:30:11 GMT https://community.spotify.com/t5/Desktop-Windows/Installation-again-and-again/m-p/1684650#M24821 Alaria 2017-05-21T13:30:11Z https://community.spotify.com/t5/Desktop-Windows/Installation-again-and-again/m-p/1693079#M24822 <P dir="ltr"><SPAN>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/12112169">@Alaria</a><A href="https://community.spotify.com/t5/user/viewprofilepage/user-id/6738507" target="_blank"></A>, thanks for coming to the Community for help!</SPAN></P> <P dir="ltr">&nbsp;</P> <P dir="ltr"><SPAN>If you have a Windows PC, follow these steps:</SPAN></P> <P dir="ltr">&nbsp;</P> <UL> <LI dir="ltr"> <P dir="ltr"><SPAN>Log out of Spotify and then close the program</SPAN></P> </LI> <LI dir="ltr"> <P dir="ltr"><SPAN>Uninstall </SPAN></P> </LI> <LI dir="ltr"> <P dir="ltr"><SPAN>Browse to the cache and delete everything inside the folder. The default location should be:</SPAN></P> </LI> </UL> <P dir="ltr"><SPAN> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\Users\%Username%\AppData\Local\Spotify\Storage </SPAN></P> <P dir="ltr">&nbsp;</P> <UL> <LI dir="ltr"> <P dir="ltr"><SPAN>Delete also the folder:</SPAN></P> </LI> </UL> <P dir="ltr"><SPAN>C:\Users\%Username%\AppData\Local\Spotify\Users\&lt;random numbers-user&gt;\</SPAN></P> <P dir="ltr"><SPAN>There is a folder for each profile that has been logged into Spotify on that computer account. </SPAN></P> <P><STRONG>&nbsp;</STRONG></P> <UL> <LI dir="ltr"> <P dir="ltr"><SPAN>Restart your PC</SPAN></P> </LI> <LI dir="ltr"> <P dir="ltr"><SPAN>Reinstall</SPAN></P> </LI> </UL> <P dir="ltr"><SPAN>Let us know how you get on.</SPAN></P> Thu, 25 May 2017 22:36:56 GMT https://community.spotify.com/t5/Desktop-Windows/Installation-again-and-again/m-p/1693079#M24822 Leonardo 2017-05-25T22:36:56Z