topic Re: local files keep disappearing some songs in Desktop (Windows)

local files keep disappearing some songs

XMS3D0 — Tue, 18 Apr 2017 17:52:20 GMT

songs from local library i added to my playlists are disappearing and not recognized, why ?????????????????

thats why we should be able to drag and drop, this is so annoying while adding 50 songs and realizing some of them didnt get through, then having to look for them manually !!!!

Re: local files keep disappearing some songs

Tom — Wed, 19 Apr 2017 20:02:04 GMT

Hi,

Sorry to hear you are having issues with your Spotify, I will help you fix this today!

On your Spotifty Application:

Click on your profile name at the top right
Click on 'Settings'
Scroll down to 'Local Files'
Make sure all the boxes there are ticked

If they are, make sure the files are not corrupt, you can do this by simply going to where the file is, try opening it and see if it returns an error.

If you cannot find then on the disk at all, this wil be a Windows error, not Spotify.

Let me know if this helps.

-Thomas

Re: local files keep disappearing some songs

XMS3D0 — Mon, 24 Apr 2017 19:52:28 GMT

it didnt work, i am getting pretty annoyed, nothing helped, i want to have a simple drag and drop option into local files instead of the whole dir, and clearly see which is recently added.