topic Windows desktop version keeps jumping to another device in Desktop (Windows)

Windows desktop version keeps jumping to another device

pablo87va — Wed, 12 Apr 2017 08:46:54 GMT

Hi all!

I've got a premium subscription and I'm facing an annoying issue since the last week.

The thing is that, when I'm playing Spotify in my Windows desktop app, randomly, and without even touch the desktop or android app, the sound jumps to my android device by itself!

Obviously audio comes out from my android phone and the only way to stop this is force closing the android app.

Is there any known issue about this? Any workaround to fix it?

Thanks!

Re: Windows desktop version keeps jumping to another device

vicente_arnau — Thu, 27 Apr 2017 17:04:25 GMT

I'm facing the exact same issue. Please, help us solving this. It's so annoying.

Re: Windows desktop version keeps jumping to another device

MrMillyMike — Thu, 27 Apr 2017 19:36:07 GMT

I to am having this problem. Always happens while listening on desktop version, jumps to my mobile and continues playing. Often I just press play on desktop app and it continues playback back on the desktop.

Annoying.

Re: Windows desktop version keeps jumping to another device

vicente_arnau — Sun, 30 Apr 2017 06:19:31 GMT

Is this gonna be the support we receive the premium users? Are we not paying for a service?

3 weeks and no answer!

Re: Windows desktop version keeps jumping to another device

vicente_arnau — Sun, 30 Apr 2017 06:34:59 GMT

Plase, click me too. Under the main post.

Re: Windows desktop version keeps jumping to another device

pablo87va — Wed, 03 May 2017 11:16:52 GMT

3 weeks after, and nobody from support answered?

We're paying for a premium service, this is unacceptable.

Re: Windows desktop version keeps jumping to another device

thomsen10 — Wed, 03 May 2017 12:56:04 GMT

I have a somewhat similar issue. The same thing happens, but mostly when I add a track to an existing playlist. Otherwise the same... out of nowhere my phone start playing in my pocket, and the PC stop playing...