topic Re: All tracks unavailable in Desktop (Windows)

All tracks unavailable

user-removed — Fri, 07 Apr 2017 19:10:45 GMT

Good afternoon,

I am trying to listen music in the pc but when I select any song it appears unavailable and asks me to uploaded from the pc if I have the file. In my phone I can use Spotify without problems.

How can I solve this issue?

Thank you very much.

Re: All tracks unavailable

labelscollected — Fri, 07 Apr 2017 19:25:34 GMT

Hi!

Have you tried logging out and back in yet? Keep me posted 🙂

Re: All tracks unavailable

user-removed — Fri, 07 Apr 2017 21:20:36 GMT

Hi!,

It didn't work. I restart the computer and the problem is still there.

Re: All tracks unavailable

labelscollected — Sat, 08 Apr 2017 12:36:44 GMT

Hi,

Try turning offline mode on and off via the Preferences menu you can access by pressing Ctrl+P.

If that still doesn't work, try deleting the folder [username]\AppData\Local\Spotify containing some temporary files that might be corrupt.

Keep me posted 🙂

Re: All tracks unavailable

user-removed — Sun, 09 Apr 2017 16:03:53 GMT

Hi,

Thank you. I uninstall and then install again the program and it worked.