topic Re: Not access with Windows 10 in Desktop (Windows)

Not access with Windows 10

llorenc78 — Wed, 05 Apr 2017 09:05:49 GMT

Hi, I'm using Windows 10 from few days. I downloaded Spotify but, after I put my username and password, I can not click above "access". So, I can not use Spotify.

Why? Can you help me please?

Thanks so much

Bye!

Lorenzo

Re: Not access with Windows 10

Nico — Wed, 05 Apr 2017 09:33:15 GMT

Hey @llorenc78! Welcome to the Spotify Community. ^^

I'm sorry to hear that.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

Peace

Re: Not access with Windows 10

llorenc78 — Wed, 05 Apr 2017 09:38:51 GMT

Hi Nico,

thanks so much for your message.

Yes, tried to reinstall spotify more and more time, but it not work fine.

Spotify not "accept" my "click" to start......

Bye!!

Re: Not access with Windows 10

Nico — Wed, 05 Apr 2017 09:54:50 GMT

@llorenc78

Please let me know the following details:

1. Exact Device (e.g. MacBook Air)

2. Exact operating system (e.g. 10.10 OSX)

3. Spotify app version installed (1.0.2)

Thanks!^^

Peace

Re: Not access with Windows 10

llorenc78 — Wed, 05 Apr 2017 10:07:14 GMT

Hi, thanks so much!

So:

1. HP EliteBook G4

2. Windows 10 Pro 64 bit

3. I can not see..because I can not access! 😞 but i downloaded the last version by site...

Bye!!!

Re: Not access with Windows 10

Nico — Wed, 05 Apr 2017 10:15:53 GMT

@llorenc78

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: Not access with Windows 10

Nico — Wed, 05 Apr 2017 12:30:23 GMT

@llorenc78

It seems this may be affecting Windows only on version 1.0.51.

Try to hit the 'enter' button on your keyboard to log back into your account. ^^

Let me know if that helps, thanks! ^^

Peace

Re: Not access with Windows 10

unclesilas — Wed, 05 Apr 2017 14:49:36 GMT

Why do you keep telling people to reinstall the app?

Its nothing to do with this and it wont fix anything

I already pointed this out to you in your other thread telling someone to do the same

https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/the-buttons-dont-work-for-the-login/m-p/1627155#M183015

And its not just version 1.0.51,the remember me button has been screwed up for months and now the other buttons aswell,even on the latest update after 1.0.51

Spotify already know about this but have not done anything to fix it

Enter is the only way to log in,but still doesnt fix the issue and doesnt fix the remember me button being constantly turned on

Re: Not access with Windows 10

llorenc78 — Thu, 06 Apr 2017 07:47:17 GMT

Nico!!Hi!!

THANKS SO MUCH!!

With keyboard it Works!!!

Thanks so much!!!

Have a nice day!!

Bye!

Lorenzo