topic Windows App Crashing/Automatically Uninstalling in Desktop (Windows)

Windows App Crashing/Automatically Uninstalling

user-removed — Tue, 04 Apr 2017 12:21:45 GMT

Since the upgrade to my windows app yesterday, I can play about two songs, and then the app crashes and then uninstalls itself. I've never seen anything like it. I don't think it's got anything to do with an antivirus program, as I get no notifcations that it's been flagged or removed. It just crashes and then it's gone from my computer. Gone from the programs list, all shortcuts automatically deleted. The "roaming data" folder does not automatically remove, so I have tried fully removing the app by deleting the C:\Users\[username]\AppData\Roaming\Spotify\ folder, re-downloading and then reinstalling; that does not fix it.

Thanks for your help!

Re: Windows App Crashing/Automatically Uninstalling

ploxel — Tue, 04 Apr 2017 13:43:31 GMT

It's the same for me. Worked fine till today. Reinstalling didn't help 😞

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 15:25:07 GMT

The same is happening for me and it's beyond frustrating. The app crashes mid-song and AppData\Roaming\Spotify\Spotify.exe is deleted. This is unacceptable for a paid service (I have a Premium Family plan).

Re: Windows App Crashing/Automatically Uninstalling

user-removed — Tue, 04 Apr 2017 15:26:59 GMT

I also have a premium family plan. I wonder if that is related.

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 15:41:07 GMT

That's a good question. To my knowledge, I didn't update Spotify this morning unless it auto-updated. I can't figure out what changed between yesterday and today.

Re: Windows App Crashing/Automatically Uninstalling

user-removed — Tue, 04 Apr 2017 15:42:12 GMT

It may have auto-updated just by closing it yesterday and reopening it today. I believe it has that functionality.

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 15:43:50 GMT

I wish I could install the previous version just to test... but I'm not sure where/if I can find that.

Re: Windows App Crashing/Automatically Uninstalling

user-removed — Tue, 04 Apr 2017 15:45:01 GMT

I looked around before posting this and wasn't able to find a way to roll back the version. There were no older version installers posted anywhere I could see.

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 15:46:02 GMT

my current version is: 1.0.52.725.g943b26a8

Re: Windows App Crashing/Automatically Uninstalling

user-removed — Tue, 04 Apr 2017 15:51:44 GMT

Yes same as mine - 1.0.52.725.g943b26a8

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 16:00:48 GMT

What's interesting is that I created Copy-Spotify.exe and used that to open the app (which is just a copy of the original Spotify.exe). When the app crashes it deleted Copy-Spotify.exe.

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 16:14:08 GMT

MartinStoichkov - can you or one of your teammates help please (I'm assuming you work for Spotify but I'm not sure)?

Re: Windows App Crashing/Automatically Uninstalling

user-removed — Tue, 04 Apr 2017 16:35:03 GMT

I have reached out to them on twitter to draw their attention to this thread. They say they are working on the issue.

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 16:36:26 GMT

Can you link me to the Twitter conversation please? 🙂

Re: Windows App Crashing/Automatically Uninstalling

user-removed — Tue, 04 Apr 2017 16:37:12 GMT

No, sorry, it's in a direct message which is why I inserted the screenshot.

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 16:40:50 GMT

Ahh okay no worries. Please let me know if there is any follow-up from them!

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 16:43:43 GMT

For what it's worth, I'm also on Windows 7 service pack 1 64-bit OS

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 20:20:55 GMT

rlpietraszek - have you gotten an update from the Spotify Twitter team?

Re: Windows App Crashing/Automatically Uninstalling

user-removed — Tue, 04 Apr 2017 20:22:11 GMT

Nope, I'll update this thread as soon as I do.

Re: Windows App Crashing/Automatically Uninstalling

peterchateauneu — Tue, 04 Apr 2017 20:23:20 GMT

thank you 🙂