Download option resetting

amateusn — Thu, 16 Feb 2017 17:16:45 GMT

I use Spotify Premium both on my Android and Windows.

For at least past 6 months I'm unable to download my playlists at Windows app. When I toggle "download" it works fine, but when Windows restarts it resets and all playlists get back to Online mode. Android works fine.

I'm sure other people has/had the same issue, but couldn't find the solution on my research.

I've waited 6 months hoping for an update that could fix that. No lucky.

Re: Download option resetting

Maria_B — Sat, 18 Feb 2017 01:15:42 GMT

Hey @amateusn!

Welcome to the Spotify Community.

That's odd. In this case, let's try a deeper reinstallation to get this fixed. Just follow these steps:

Log out of Spotify and then close the program.
Uninstall
Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage

Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

There is a folder for each profile that has been logged into Spotify on that computer account.

Restart your PC.

Reinstall the app from here: http://download.spotify.com/Spotify%20Installer.exe.

Keep us posted.

topic Download option resetting in Desktop (Windows)

Download option resetting

Re: Download option resetting