topic Re: Spotify does not open (and uninstall) in Desktop (Windows)

Spotify does not open (and uninstall)

unter — Thu, 09 Feb 2017 12:14:55 GMT

My Spotify Player on Windows 10 does not open (although the process is running in task manager). Uninstall does not work. Adding exception in AVG does not help either (i helped some, as i have read). What next? Help, please.

Re: Spotify does not open (and uninstall)

Dreadlord — Thu, 09 Feb 2017 12:47:15 GMT

Hey @unter,

Welcome to Spotify Community!

Can you please let me know the output of the following command executed in CMD:

%appdata%/Spotify/Spotify.exe --show-console --log-file=%USERPROFILE%/Desktop/spotify-log.txt

You can upload either screenshot of the newly opened command prompt or attach the log file that is created at your Desktop.

Also, make sure to kill any Spotify processes that can be found in task manager, before executing the command.

Re: Spotify does not open (and uninstall)

LucasJFox — Thu, 09 Feb 2017 16:14:13 GMT

Hi! I'm, having the same problem the OP stated. I've tried running the command you sugested but It doesn't work either, it just creates a new instance of Spotify.exe at Background processes but no log at the desktop. I've also tried running it as administrator with no result.

Re: Spotify does not open (and uninstall)

unter — Thu, 09 Feb 2017 16:52:19 GMT

It's not working - i am informed that a specific path cannot be located. But - as stated above - it starts a process that will run in the background.

Re: Spotify does not open (and uninstall)

TobiasYoung — Thu, 09 Feb 2017 18:41:13 GMT

Hi @unter,

To solve this problem with spotify:

Go to: C:\Users\USERNAME\AppData\Roaming and delete the folder Spotify there,

Then go to: C:\Users\GrummDoes\AppData\Local and delete the folder spotify there as well.

Re: Spotify does not open (and uninstall)

LucasJFox — Thu, 09 Feb 2017 20:09:45 GMT

Worked perfectly for me, thanks! I hope it solves it for the OP too.