topic Re: Spotify doesn't start in Desktop (Windows)

Spotify doesn't start

Shelby114 — Thu, 02 Feb 2017 15:23:59 GMT

Hello.

When I click on the spotify icon, doesn't happen nothing. If I open the task manager, I see the spotify.exe is running.

What should I try? Can u help me?

Re: Spotify doesn't start

Nico — Thu, 02 Feb 2017 15:28:43 GMT

Hey @Shelby114! Welcome to the Spotify Community. ^^

That's odd.

Have you tried reinstalling your app? If not here's a step by step tutorial.
Let us know if that helps, thanks! ^^

Peace

Re: Spotify doesn't start

Shelby114 — Thu, 02 Feb 2017 15:36:47 GMT

I can't reinstall the app, because when I click on the remove button the uninstaller doesn't start.

Re: Spotify doesn't start

ferret99gt — Thu, 02 Feb 2017 15:38:17 GMT

Having this same issue this morning. Launching Spotify, it never opens and runs with 100% CPU in task manager. If you end task that, then try to uninstall via Programs and Features, that launches Spotify.exe again, and it also runs with 100% CPU and never proceeds. Reboot doesn't help. This is on Windows 10.

Re: Spotify doesn't start

Nico — Thu, 02 Feb 2017 15:39:10 GMT

@Shelby114

Please try to follow these steps: ^^

Close Spotify.
Open the Task Manager by pressing Ctrl+Shift+Esc.
Go to the Processes tab.
Search for Spotify and end all processes related to it. (You can now close the Task Manager)
Open Control Panel.
Click Programs then Programs and Features.
Select Spotify in the list and click Uninstall.
Go to http://www.spotify.com/download and reinstall Spotify.

Peace

Re: Spotify doesn't start

Shelby114 — Thu, 02 Feb 2017 15:45:46 GMT

I did this, but when I select spotify and I click uninstall, nothing happens.The uninstaller doesn't open.

Re: Spotify doesn't start

Nico — Thu, 02 Feb 2017 15:49:38 GMT

@Shelby114 @ferret99gt

Please let me know the following details:

1. Exact Device (e.g. MacBook Air)

2. Exact operating system (e.g. Windows 10)

3. Spotify app version installed (1.0.2)

4. Are you receiving any Error messages at all?

Thanks! ^^

Peace

Re: Spotify doesn't start

ferret99gt — Thu, 02 Feb 2017 15:51:50 GMT

Nico,

Just a standard PC, not a device.

Windows 10, 64-bit.

Programs and Features says Spotify is 1.0.47.13.gd8ec05b1f (Can't launch to confirm in app)

No errors. Launching either the app or uninstaller never opens anything, just the task in Task Manager using 100% CPU.

Re: Spotify doesn't start

Shelby114 — Thu, 02 Feb 2017 15:53:43 GMT

1.I'm using simple PC

2.Windows 7 Ultimate

3.Version: 1.0.47.13

4.I'm not receiving error messages

Re: Spotify doesn't start

Nico — Thu, 02 Feb 2017 15:54:30 GMT

@Shelby114 @ferret99gt

I've escalated your issue to the support.
I will reply on this thread with help soon. ^^

Peace

Re: Spotify doesn't start

Nico — Thu, 02 Feb 2017 16:36:30 GMT

@Shelby114 @ferret99gt

Please try this:

Restart PC > Safe mode with networking > Install the app from there.

If that doesn't work, try to right click over installer > Run as administrator.

Let us know if that helps, thanks! ^^

Peace

Re: Spotify doesn't start

ferret99gt — Thu, 02 Feb 2017 16:47:54 GMT

@Nico

Neither worked.

I deleted \AppData\Roaming\Spotify and then reinstalled. That fixed it.

Re: Spotify doesn't start

Shelby114 — Thu, 02 Feb 2017 17:02:46 GMT

I did that too. It's working.

Thank you for the help.

Re: Spotify doesn't start

Nico — Thu, 02 Feb 2017 17:07:05 GMT

@ferret99gt

Nice solution! ^^

Peace