topic Re: Spotify stopped working, black screen in Desktop (Windows)

Spotify stopped working, black screen

mobius01001 — Thu, 12 Jan 2017 16:49:36 GMT

Everytime I double-click on spotify's icon, the program opens but it shows nothing.
Already tried to reinstall several times, but this didn't help.
I tried to open the app on my iphone and it works fine (all playlist, friend ecc)

It keeps showing me the same window with nothing in it (see Attachment).
What's the probem?

Re: Spotify stopped working, black screen

ErikG — Thu, 12 Jan 2017 17:18:11 GMT

Hi.

Can you post system and application information?

You can try to run the application in administration mode and/or different compatibility modes. If none of these work try to run the installer with administrator rights.

Here's a guide how to do a "clean installtion" on Windows.

May differ a bit (I'm on windows 10)

Uninstall Spotify.

Go to "C:\Users\%Username%\AppData\Local\Spotify\Storage" and delete everything inside the folder.

Also delete the folder "C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\"

Reinstall.

Here's installer that should contain a full version of Spotify:
http://download.spotify.com/SpotifyFullSetup.exe

Re: Spotify stopped working, black screen

mobius01001 — Thu, 12 Jan 2017 17:32:31 GMT

thanks for your answer!
I am running windows 7 Professional service pack 1,64 bit.

Already tried different compatibility modes but still nothing.
Everytime I uninstall the program, all folders named "spotify" in C:\Users\%Username%\AppData\(...)" disappear, so there is no file left.

I've just tried to uninstall and reinstall (from full version, admin mode ) but the problem is still the same...

Re: Spotify stopped working, black screen

ErikG — Thu, 12 Jan 2017 20:35:59 GMT

Are your Windows and graphic card drivers up to date?

If yes I'm afraid I can't assist you further. You can check if the solutions here are of help to you:
https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Spotify-Black-screen/m-p/738117#M79447

Re: Spotify stopped working, black screen

mobius01001 — Thu, 12 Jan 2017 22:46:41 GMT

yeah I've checked and all drivers are up to date.

also, I 've already tried what is written in tha topic, but still nothing...
I wonder if the problem is a conflict with another program.

thanks anyway, you have been very kind!

Re: Spotify stopped working, black screen

mobius01001 — Fri, 20 Jan 2017 17:19:01 GMT

still same problem

Re: Spotify stopped working, black screen

ErikG — Fri, 20 Jan 2017 19:01:44 GMT

Hi again.

You might also try the clean installation steps in "Safe Mode".

If you still have the problem you can contact Spotify support here:
Contact form:
https://support.spotify.com/contact-spotify-support
Facebook:
https://www.facebook.com/SpotifyCares
Twitter:
https://twitter.com/spotifycares

It will help them if you list what you have tried and also link to this thread.

Re: Spotify stopped working, black screen

mobius01001 — Sun, 22 Jan 2017 16:51:09 GMT

ok now we got an "upgrade" of the situation.

I tried to reinstall in safe mode, and it works perfectly! I tried to log in with facebook and everything seemed to be ok.

But in normal mode the problem remains the same.
I am thinking about a conflict with another program....

Re: Spotify stopped working, black screen

mobius01001 — Fri, 03 Feb 2017 11:55:49 GMT

I've installed an older version of spotify (0.9.15.27.(...)) and it works (except for facebook sharing)! but everytime I restart the application, a new version is installed and the problem remains the same.
strange, isn't it?