topic Re: Cannot start a radio in Desktop (Windows)

Cannot start a radio

benlitz — Fri, 06 Jan 2017 12:28:31 GMT

I've subscribed recently to Spotify, and I've heard about the feature to start a "Radio" from any song, band or album, but unfortunately this feature doesn't show up in the desktop player. I can access it only from the web player. I'm attaching two screenshots of what I see in the player, where radio options are supposed to be but aren't.

Anybody got the same issue? Any way to fix it?

Re: Cannot start a radio

ErikG — Fri, 06 Jan 2017 12:30:23 GMT

Hi.

I couldn't load the screenshots on my phone.
Isn't there a option from the three dots or right click to start radio from track/album/playlist?

Re: Cannot start a radio

ErikG — Fri, 06 Jan 2017 12:33:54 GMT

Now they loaded. Can you try a clean installation a see if the problem persists?

Here's a guide to do it, may differ a bit (I'm on windows 10)

Uninstall Spotify.

Go to "C:\Users\%Username%\AppData\Local\Spotify\Storage" and delete everything inside the folder.

Also delete the folder "C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\"

Reinstall.

Re: Cannot start a radio

benlitz — Fri, 06 Jan 2017 14:05:03 GMT

Actually I have the problem on every device I'm using (Home PC win7, Work PC win7, Mobile Android) so I doubt it's an installation issue. More likely related to my account (which is a Premium).

I will still give it a try tho

Re: Cannot start a radio

benlitz — Fri, 06 Jan 2017 14:23:41 GMT

Yeah as expected reinstalling didn't fix the issue.

Re: Cannot start a radio

ErikG — Fri, 06 Jan 2017 15:35:51 GMT

Seems like this need Spotify support to get involved.

Here's the ways you can do that:
Contact form:

https://support.spotify.com/contact-spotify-support/?contact
Facebook:

https://www.facebook.com/SpotifyCares/
Twitter:

https://twitter.com/spotifycares

Re: Cannot start a radio

benlitz — Fri, 06 Jan 2017 19:32:17 GMT

Yeah I think so, thanks for your help!

Re: Cannot start a radio

benlitz — Tue, 13 Jun 2017 12:48:30 GMT

Sorry I forgot a bit about this issue and didn't contact Spotify support,

...but an update that occurred today seems to have fixed the problem (at the same time that "Your Daily Mix" got introduced)