topic Re: Crash on startup in Desktop (Windows)

Crash on startup

Artikans — Fri, 09 Dec 2016 18:40:23 GMT

After today' update, spotify crashes on startup (specifically right after login).

Steps to reproduce

1. open spotify

Windows 7, 64-bit, premium account, already tried all the re-installation troubleshooting. Works fine on my android phone.

Re: Crash on startup

Baljortar — Fri, 09 Dec 2016 20:27:55 GMT

I have the same problem. But I am using windows 10 64 bits. The actualization started the problem. The version of spotify is: 1.0.44.100.ga60c0ce1

Re: Crash on startup

Artikans — Fri, 09 Dec 2016 20:32:42 GMT

Forgot to mention the version, but same one (1.0.44.100.ga60c0ce1)

Re: Crash on startup

itu_ — Fri, 09 Dec 2016 21:58:43 GMT

Hello! Have you been able to open it in the past hours since you posted? Maybe Hardware Acceleration is the problem? Do you try running it with every other program closed? How much RAM do you have?

Re: Crash on startup

Baljortar — Sat, 10 Dec 2016 02:00:41 GMT

I tried a lot of times. Have 8gb of RAM.

Re: Crash on startup

Mgriego — Sat, 10 Dec 2016 03:31:37 GMT

I am having the same issue with the iPad version and the iPhone version. I have found that I can have it stay open if I take it off-line. But the second he goes online the program crashes

Re: Crash on startup

itu_ — Sat, 10 Dec 2016 04:22:11 GMT

Ok, I am sorry to hear about this ongoing issue. Does Spotify show a black window before crashing? If it does, please try one of the three methods below:

Method 1 - Compatibility Settings

Go to C:\Users\USERNAME\AppData\Roaming\Spotify
Right click your Spotify.exe and go to properties.
Click on Compatibility tab.
Make sure the option "Run this program in compatibility mode for:" is disabled.
If it is disabled, try enabling "Run this program as an administrator" and see what happens. If nothing is changed, return to normal settings.
Verify with the same procedure if SpotifyLauncher.exe has the same issue

Method 2 - GPU

In this case, you have to verify that you have the latest drivers for your graphics card. Depending on your GPU it can either be Nvidia GeForce Experience (or its' Nvidia equivalent software), AMD Catalyst or any other program of your graphics card.

Method 3 - Start Spotify with command (Thanks Peter!)

Press Start.
Type "Run" (without quotation marks) and hit Enter.

As long as the Spotify directory hasn't been changed, copy and paste this command:

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

Press OK. Now Spotify should launch.

Please try all three methods before responding. We need to ensure if any of those are causing the issue!

Good luck!

Re: Crash on startup

itu_ — Sat, 10 Dec 2016 04:24:40 GMT

@Mgriego wrote:
I am having the same issue with the iPad version and the iPhone version. I have found that I can have it stay open if I take it off-line. But the second he goes online the program crashes

This is not an iPhone/iPad/MacOS forum. This is for Windows/Linux/WebPlayer users. Please post your issue in the forum that it belongs so experienced users in the area can assist you. I am sorry mate but I can't help you because I don't have knowledge about the iOS-Spotify situation.

Re: Crash on startup

Artikans — Mon, 12 Dec 2016 13:50:57 GMT

Still no fix, I've tried the suggested workarounds except for running as administrator as this is a work machine.

Spotify worked great until this update, you guys failed to test your software properly.

Please fix it or I'm dropping it.

Re: Crash on startup

sharp-spark — Mon, 12 Dec 2016 14:26:36 GMT

Firstly, some related threads:

https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Spotify-instantly-crashes-following-update/td-p/1521500

https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Crash-on-startup/td-p/1521877

None of the suggested methods work for me.

Re: Crash on startup

jonord — Mon, 12 Dec 2016 14:57:39 GMT

Run as admin worked here, but that is not an acceptable solution. It started just fine before I upgraded.

Re: Crash on startup

sharp-spark — Mon, 12 Dec 2016 15:10:39 GMT

In addition to my previous post, while none of the above methods worked for me. It does show a black screen before crashing.