topic Re: random pausing in Desktop (Windows)

random pausing

szeth — Tue, 29 Nov 2016 14:26:07 GMT

Hi.

Spotify started pausing constantly for me while using my keyboard buttons - gaming, typing this post even. And it happens with every button I press randomly. Is there any way to disable that? Fresh reinstall didn't work either.

Edit: Started pausing even if I'm not pressing anything, but more rarely. When I'm writing something it pauses and resumes non stop.

Also, I couldn't find any solutions here on the forums, I'm using Windows 7. Also, I've had Spotify before - maybe 1 year earlier before I stopped using it and I never had problems. Now I installed it 2 days ago and it pauses non stop.

Re: random pausing

Bittencourt — Tue, 29 Nov 2016 18:16:35 GMT

Hi @szeth, welcome to the community.

In your desktop app, please go to the top right, choose Account, scroll down and click on Sign Out Everywhere.

Then log back on and let me know if it works for you!

Re: random pausing

szeth — Tue, 29 Nov 2016 22:00:48 GMT

Done that already even though I haven't used it on any other device and no one has my account.

Re: random pausing

Bittencourt — Wed, 30 Nov 2016 00:02:00 GMT

Ok,

Have you tried unchecking High Quality under Spotify Preferences? This was the cause of some users who went through this.

Re: random pausing

szeth — Wed, 30 Nov 2016 00:19:52 GMT

Sorry for doubleposting

Re: random pausing

szeth — Wed, 30 Nov 2016 00:15:42 GMT

I'm not premium member, so I don't have that option.
Reinstalling, restarting the pc, clearing cache also didn't help.

Re: random pausing

Bittencourt — Wed, 30 Nov 2016 00:24:00 GMT

That sounds really weird. I just can't figure out the cause. But my guess is something related to your Windows 7.

I suggest you get in touch with the customer services team directly using the online contact form and they will be able to assist you with this.

You can also Tweet / DM @SpotifyCares.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply email address) and one of the customer services agents will get back to you as soon as possible. Give it 24 to 48hrs, also make sure you're checking your Spam/Junk folder because sometimes emails might end up there.

Good luck, and let me know if I can help you with anything else 🙂