topic Re: Follow button not working in Desktop (Windows)

Follow button not working

sammythebeast18 — Sat, 26 Nov 2016 00:16:11 GMT

Whenever I try to follow a playlist the button changes from follow to unfollow but it goes back to follow after I click it. I attached a short gif showing my problem. How can I fix this?

Re: Follow button not working

Nico — Sat, 26 Nov 2016 00:29:35 GMT

Hey @sammythebeast18! Welcome to the Spotify Community. ^^

That doesn't sound quite right.
Have you tried restarting your app?.
Let us know if that helps, thanks! ^^

Peace

Re: Follow button not working

sammythebeast18 — Sat, 26 Nov 2016 00:38:16 GMT

I restarted the app before and after making the video and it didnt work. I can follow playlists on the web app but not on the desktop version

Re: Follow button not working

Nico — Sat, 26 Nov 2016 00:43:59 GMT

@sammythebeast18

Have you tried reinstalling your app? If not here's a step by step tutorial.^^

Peace

Re: Follow button not working

sammythebeast18 — Sat, 26 Nov 2016 03:46:35 GMT

I've been trying to reinstall spotify for the last hour but every time I try I get a window saying "You do not have sufficient access to uninstall Spotify." I've tried to edit the registry to fix it but Spotify isn't listed, I tried to change the permissions of the Spotify folder but I get the error "Failed to enumerate objects in the container. Access is denied." Is there another way to fix this?

Re: Follow button not working

Nico — Sat, 26 Nov 2016 11:22:29 GMT

@sammythebeast18

Hmm, have you tried to run the installer as an Administrator ?

Peace

Re: Follow button not working

sammythebeast18 — Sat, 26 Nov 2016 14:11:05 GMT

The installer doesn't let you run it as an admin. I also tried running it normally but that doesn't help me uninstall the Spotify I already have.

Re: Follow button not working

Nico — Sat, 26 Nov 2016 14:20:32 GMT

@sammythebeast18

Please let us know the following details:

1. Exact Device (e.g. MacBook Air)

2. Exact operating system (e.g. 10.10 OSX)

Thanks! ^^

Peace

Re: Follow button not working

sammythebeast18 — Sat, 26 Nov 2016 14:30:01 GMT

I built my computer myself, here are the specs:

CPU: Intel Core i5-4460 3.2GHz Quad-Core Processor

Motherboard: MSI Z97 PC MATE ATX LGA1150 Motherboard

RAM: Corsair Vengeance 16GB (4 x 4GB) DDR3-1600 Memory

Storage: Patriot Blaze 120GB 2.5" Solid State Drive

Western Digital Caviar Green 1TB 3.5" 5400RPM Internal Hard Drive

Video card: MSI GeForce GTX 960 2GB Video Card

Power supply: Corsair CSM 450W 80+ Gold Certified Semi-Modular ATX Power Supply

OS: Windows 10 Home X64 Version: 1607 OS Build: 14393.447

Hope this helps!

Re: Follow button not working

Nico — Sat, 26 Nov 2016 15:29:10 GMT

@sammythebeast18

Be sure to check this thread for more information.

Let us know if that helps, thanks! ^^
Peace

Re: Follow button not working

sammythebeast18 — Sat, 26 Nov 2016 16:19:38 GMT

That fix did not work but I found another one that did.

For some reason my computer wont let me use Spotify when launched from the appdata folder. A year ago I fixed this by copying the Spotify folder to my 2nd hard drive and have been using it from there ever since. Since I did that the client must have been updated but since I moved the folder any update I downloaded installed in the appdata folder and not in the folder I was launching Spotify from. I then moved the Spotify folder from the appdata folder to my second hard drive and it updated and worked!