topic Re: This song is not available... issue in Desktop (Windows)

This song is not available... issue

moloko1 — Tue, 22 Nov 2016 21:08:53 GMT

Hi there,

I'm using a HP Pavilion dv6 Notebook, X86, W7. A few days ago I updated my Spoitfy version to 1.0.42.151.g19de0aa6. Everything was fine until tonight. I can't play a single song any more. All I get is an error message saying: "This song is not available. If you have the file on your computer you can import it." Everything's fine with my internet connection, I haven't made any changes to the app settings or the PC itself etc.

I googeled the problem and changed the application back to an older version but the problem persists.

Please help me with this issue.

Thanks.

Re: This song is not available... issue

crematedman — Wed, 23 Nov 2016 04:35:45 GMT

@moloko1 hey there,

here are some useful troubleshooting steps that resolve most playback issues:

first i'd suggest you uninstall the app, restart your device(s) and then re-install.
next, you can sign out of all devices here.
clear the cache for the app.
i would suggest a fresh re-install of flash which you can do here.
check your firewall settings to see if spotify is blocked - turning off your antivirus briefly can isolate that issue.
try listening on a different device to see if the same problem occurs.

let me know if that helps!

Re: This song is not available... issue

moloko1 — Wed, 23 Nov 2016 13:05:48 GMT

Hello,

thank you for your response @crematedman.

Yes, I did that. First time I tried, nothing changed. I didn't give up and ended up uninstalling, re-installing and using CCleaner 3 times. Now it seems to be working. We'll see. 🙂

Re: This song is not available... issue

crematedman — Wed, 23 Nov 2016 19:54:53 GMT

@moloko1 often times, a clean re-install and retsarting your device helps, other times it's clearing the cache that makes the difference

glad to hear it helped!