topic Re: not playing in Desktop (Windows)

not playing

missjollyangler — Mon, 21 Nov 2016 16:38:54 GMT

Hello

Have uninstaled and re-installed Spotify.

Does not play any music when clicked on.

Fast forwards every playlist!

Help!

Cecilia(the breaking your heart variety) x

Re: not playing

McLachlan — Mon, 21 Nov 2016 20:15:41 GMT

Hi, thanks for being part of the Spotify Community!

Could you post a screenshot of your Spotify window so I can get a better idea of what your problem could be?

Thanks in advance!

Re: not playing

missjollyangler — Mon, 21 Nov 2016 21:14:00 GMT

[image: Inline image 1]

Re: not playing

jordanr1203 — Tue, 22 Nov 2016 15:05:00 GMT

Hi,

It looks like the issue was resolved. Thank you for the quick response!!

Re: not playing

missjollyangler — Mon, 28 Nov 2016 23:59:31 GMT

no it isn't!

Cecilia

Re: not playing

Jrxl99 — Tue, 29 Nov 2016 01:02:35 GMT

@missjollyangler wrote:
no it isn't!
Cecilia

I am getting the same thing. When I click play on a playlist, it just cycles through the songs. If I click play on an individual song, it says "This song is not available. If you have this song on your computer you can import it". Just restarted, just reinstalled the program, app on my ipad works fine.

Re: not playing

McLachlan — Tue, 29 Nov 2016 15:12:18 GMT

Hey,

I found a thread that may be able to help! https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/My-spotify-won-t-play-anything/td-p/918227

A few things that may help is to go to Edit > Preferences and switch off hardware aceleration and high quality streaming.

The screenshot you posted didn't work for some reason, could you maybe try posting it again?

Hope this helps!