topic Hello! I seem to have found a solution! At least it worke... in Desktop (Windows)

Spotify won't open and I can't uninstall or reinstall

marijndebaas — Fri, 14 Jun 2013 10:42:22 GMT

When I try to open Spotify nothing happens. Not even an error message or something.

The same when I try to uninstall it. Just nothing happens..

When I try to reinstall it, it says 'installing spotify'. And again boom, nothing happens afterwards.

Can someone help me?!

Re: Spotify won't open and I can't uninstall or reinstall

marijndebaas — Fri, 14 Jun 2013 10:44:04 GMT

Btw, Im running win 8 pro 64 bits!

Re: Spotify won't open and I can't uninstall or reinstall

Peter__ — Fri, 14 Jun 2013 10:48:21 GMT

Hey! Welcome to the community 🙂

Do you have Internet Connection Sharing enabled on any of your network cards?

Spotify doesn't seem to like that setting for some reason!

If you are having issues, can you try an uninstall and reinstall whilst in Windows safe mode with networking and see if it then works?

Instructions to boot into safe mode with networking are here:

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode

Peter

Re: Spotify won't open and I can't uninstall or reinstall

marijndebaas — Fri, 14 Jun 2013 14:17:56 GMT

Peter, nope I don't have that option enabled..

But Spotify worked just fine untill today. I even used it this morning. Now boom, it stops..

Re: Spotify won't open and I can't uninstall or reinstall

MyWh1teRabb1t — Thu, 12 Sep 2013 03:17:03 GMT

I am having the same issue would really like to know if there is an update or solution coming. Thank You

Re: Spotify won't open and I can't uninstall or reinstall

marijndebaas — Thu, 12 Sep 2013 15:36:37 GMT

I already got a solution for some time, (a couple minutes after I started this topic) Sorry i'd never posted it here.

My bitdefender antivirus was blocking the spotify process.

I went to bitdefender config -> antivirus -> exceptions -> processes and added spotify (allowed)

Hope this helps you! 🙂

Re: Spotify won't open and I can't uninstall or reinstall

Peter__ — Thu, 12 Sep 2013 16:38:27 GMT

Thanks for sharing your solution @marijndebaas 🙂

Peter

Re: Spotify won't open and I can't uninstall or reinstall

Stosh — Fri, 25 Apr 2014 19:32:07 GMT

Changing Bitdefender setting worked for me! Thanks for sharing.

Re: Spotify won't open and I can't uninstall or reinstall

Masysteria — Wed, 07 May 2014 20:43:28 GMT

worked for me too, thx dude

Re: Spotify won't open and I can't uninstall or reinstall

SixToMidnight — Fri, 19 Dec 2014 20:56:04 GMT

Your solution worked flawlessly! Thank you

@marijndebaas wrote:

I already got a solution for some time, (a couple minutes after I started this topic) Sorry i'd never posted it here.

My bitdefender antivirus was blocking the spotify process.

I went to bitdefender config -> antivirus -> exceptions -> processes and added spotify (allowed)

Hope this helps you! 🙂

Re: Spotify won't open and I can't uninstall or reinstall

andreiafa — Sun, 28 Dec 2014 16:14:32 GMT

Thank you so much for sharing!

The problem was with bitdefender yes!! 😄

CHEERS!

@marijndebaas wrote:

I already got a solution for some time, (a couple minutes after I started this topic) Sorry i'd never posted it here.

My bitdefender antivirus was blocking the spotify process.

I went to bitdefender config -> antivirus -> exceptions -> processes and added spotify (allowed)

Hope this helps you! 🙂

Re: Spotify won't open and I can't uninstall or reinstall

marijndebaas — Tue, 30 Dec 2014 18:24:14 GMT

You're welcome guys! 🙂

Happy that it works for all of you

Re: Spotify won't open and I can't uninstall or reinstall

gabortim — Thu, 01 Jan 2015 16:52:07 GMT

Yes, it helped. Thank you!

Re: Spotify won't open and I can't uninstall or reinstall

jcrowbar — Sat, 17 Jan 2015 12:36:19 GMT

Just a heads up, I had the exact same issue and use AVG Anti-virus. Adding an exception for the Spotify process in AVG fixed the issue also.

@marijndebaas wrote:

I already got a solution for some time, (a couple minutes after I started this topic) Sorry i'd never posted it here.

My bitdefender antivirus was blocking the spotify process.

I went to bitdefender config -> antivirus -> exceptions -> processes and added spotify (allowed)

Hope this helps you! 🙂

Re: Spotify won't open and I can't uninstall or reinstall

marijndebaas — Sat, 17 Jan 2015 12:40:03 GMT

Good to know that it also works with other AV programs! 🙂

Re: Spotify won't open and I can't uninstall or reinstall

sempxe — Thu, 29 Jan 2015 21:42:41 GMT

It makes sense now. It started doing it after I got bitdefender.. thanks +1

Re: Spotify won't open and I can't uninstall or reinstall

marijndebaas — Tue, 02 Jun 2015 07:33:32 GMT

UP UP.

Seeing a lot of people who still experience this problem..

The solution is close 🙂 (in here!!)

Re: Spotify won't open and I can't uninstall or reinstall

JKOOK — Thu, 02 Jul 2015 13:11:59 GMT

Where can I see the configuration setting?

Re: Spotify won't open and I can't uninstall or reinstall

kingfish546 — Sun, 05 Jul 2015 07:58:44 GMT

Thanks for the bitdefender solution. I can find 'exclusions' (2015 version for 'exceptions') but can't find the file path for spotify. Any pointers? Screenshot attached.

Thanks

James

Re: Spotify won't open and I can't uninstall or reinstall

kingfish546 — Sun, 05 Jul 2015 07:58:02 GMT

Screenshot attached...