topic Re: Screen not clearing on exit in Desktop (Windows)

Screen not clearing on exit

Pierre99 — Sun, 19 Jul 2015 15:18:08 GMT

Hi,

I'm on Spotify Unlimited vn 1.0.9.133.gcedaee38 on a Windows 7 desktop PC. When I exit Spotify (either using file/exit or the X in the top right corner) it stops the process OK but fails to clear the screen.

I've tried reinstalling but that hasn't resolved it. It's not a major problem as the screen is refreshed when you open another program in full-screen mode but it is a minor niggle that looks like a programming bug.

Re: Screen not clearing on exit

SoundMan — Wed, 12 Aug 2015 13:27:57 GMT

I'm on the latest release: 1.0.11.134.ga37df67b

When exiting spotify, it does not clear its "painted window", asking Windows to refresh whatever was underneath. From the desktop I must press <F5> to do a desktop refresh.

I'm using Windows 7 Pro 64 bit with the latest service packs and updates, dual monitor, nVidia card, 8 gigs ram, gigabyte motherboard, Q6600 processor.

This has been going on for a long time and there seems to be no proper place to submit bug reports.

Re: Screen not clearing on exit

popwide — Thu, 24 Sep 2015 20:01:20 GMT

I have the exact same issue, I quit Spotify but a frozen version of it remains on my screen. If I scrub the entire windows with another apps window or explorer windows it rubs it out. Its starting to get boring now, please help fix the issue.

Re: Screen not clearing on exit

SoundMan — Thu, 24 Sep 2015 21:16:15 GMT

Press <F5> with the desktop having focus (click somewhere on the desktop where you know there are no icons), and this will cause the entire desktop to "repaint" and you won't have to scrub at anything.

This is still annoying.

Re: Screen not clearing on exit

saintjason — Mon, 12 Oct 2015 10:23:52 GMT

Yeah come on now. This is annoying. A couple of updates haven't fixed this issue.

I realise this could be graphics card/driver related but I'm running official WHQL nVidia drivers and work with 3D applications which are running fine.

I'm not about to start messing with drivers to cure a graphics issue with my music software.

Re: Screen not clearing on exit

1member — Fri, 12 Feb 2016 22:17:24 GMT

I have the same issue. Every time i close Spotify, the screen fails to clear. I know its possible to use F5 to refresh, but thats not a permanent solution to this problem. Also, this has been reported almost a year now, and Spotify updates almost once a day - how come this is not fixed?

Any Spotify support personell reading this, or are they too busy counting our money?

::

Re: Screen not clearing on exit

popwide — Sat, 13 Feb 2016 09:18:49 GMT

I updated to Win10 and no issues, I know that doesn't help. I feel your
pain, it started to do my head in. No idea why this issues is not resolved
maybe they figure people will upgrade eventually and the problem will go
away.

Re: Screen not clearing on exit

limeychiney — Thu, 31 Mar 2016 22:06:06 GMT

Just logged in to say "Me too". I've got an 2010 vintage ASUS laptop running Windows 7. The snap shot of the Spotify window remaining on screen after closing the application has been happening for as long as I can remember having Spotify. I would open another full size window to "clear" it. At least after reading this thread, I've learned that F5 works to refresh the desktop.

Re: Screen not clearing on exit

billythekid420 — Mon, 16 May 2016 05:46:58 GMT

i have the same issue

Re: Screen not clearing on exit

davi1td — Tue, 13 Sep 2016 14:00:15 GMT

How pathetic, 14 months later and still the same, and no, saying hitting F5 to refresh is not a solution, its work around.

Re: Screen not clearing on exit

isanderson — Mon, 19 Sep 2016 13:32:20 GMT

I have the same problem but F5 does not fix this annoying problem. I get the same thing on 3 different computers.

Re: Screen not clearing on exit

Yocairo — Thu, 10 Nov 2016 19:42:46 GMT

Still not fixed. It's annoying. Spotify, please just fix it instead of waiting another 5 months for it to be too late.

Re: Screen not clearing on exit

YvanR — Tue, 29 Nov 2016 16:23:35 GMT

I also have the same issue with Spotify on my Win7 based pc. I uninstalled the buggy program and since Spotify does'nt seem to be coming up with a solution anytime soon I am considering canceling my subscription. There are plenty other streaming software out there.

Re: Screen not clearing on exit

SoundMan — Tue, 29 Nov 2016 20:42:15 GMT

On my Windows 7 Pro machine and Windows 10 64 Bit machine, it is all working fine now after an update they did. I don't have to refresh the desktop anymore.

To refresh the desktop, I had to click an area I knew was empty of icons and then press <F5>. That always worked with Windows to refresh the desktop after an aberrant application had left visible residuals behind.

Windows 7 Pro 64 bit.

Q6600 processor

nVidia GTS-450 graphics.

8 gig memory.

> 8 TB hard drives.

Windows 10 64 bit laptop

Re: Screen not clearing on exit

SoundMan — Tue, 29 Nov 2016 21:07:55 GMT

If you've uninstalled completely, it would be good to clear all cache's of Spotify before reinstalling. Depending on your machine setup you may or may not have access to do so, but do try the following:

1. In Windows Explorer, type in %APPDATA% and press <Enter>

Locate the Spotify folder in the list.

Delete it. DO NOT DELETE ANYTHING ELSE, not accidentally or otherwise !!!

2. In Windows Explorer, type in %USERNAME%\AppData\Local and press <Enter>

Locate the Spotify folder in the list, if it is there.

Delete it. Same as above, don't accidentally delete anything else.

3. In Windows Explorer, type in %TEMP% and press <Enter>

Locate anything with Spotify in the name.

Delete it.

4. Restart your machine.

5. Go to the Spotify website and download the latest installer, and be sure to run the installer you just downloaded.

6. To be on the safer side, restart your machine after the Spotify installation completes.

7. Log back into Spotify and test for the issue.

This may clear all kinds of things that are machine dependent such as songs you've downloaded or stored. Please have backups available.

Re: Screen not clearing on exit

SoundMan — Tue, 29 Nov 2016 21:18:34 GMT

Also, to simply use the service and perhaps more conveniently depending on the situation, in a web browser you can go to https://play.spotify.com and login there. A Browser player should be available there and come up in the web browser. The interface is different but still quite usable.

Re: Screen not clearing on exit

gl37 — Thu, 16 Mar 2017 15:42:27 GMT

Same issue, Windows 7. Cleared cache, etc. Come on, Spotify people, plenty of us are still on Windows 7 and aren't upgrading any time soon. We are paying for this. This should not be a hard problem to solve. A competent programmer could resolve this in a couple of hours.

Re: Screen not clearing on exit

nothanksthesec — Sat, 25 Mar 2017 19:31:28 GMT

Hello all

I have the same problem and I agree it does niggle, but not as much as the bouncing not as much as the bouncing itunes icon (Mac), I am using 7 prem. and as soon as I close spotify I right click on desktop and refresh.......sorted.

no need to use F5!!!!

hope this helps

William

Re: Screen not clearing on exit

eärendil1311 — Tue, 28 Mar 2017 22:35:07 GMT

Rightclicking desktop and refresh, is the same as F5

Re: Screen not clearing on exit

shredher — Mon, 29 May 2017 11:19:46 GMT

Same problem here on three different Windows 7 machines. All using classic theme. Could someone please file a bug report on this? Or post your code on git hub and I'll fix it myself.