topic Re: Spotify keeps stopping - streaming issues - i'm off!! in Desktop (Windows)

Spotify keeps stopping - streaming issues - i'm off!!

effzed — Tue, 15 May 2012 20:03:20 GMT

well i hate to say this but after more than three years as a premium spotify user i may be leaving. due to constant issues with streaming quality things have come to a head and i am trying alternatives. currently got a 15 day trial to try with a rival. so far so good no constant pausing like i get with spotify. a bit different - going to take some getting used to, but for me the constant pausing has become a big issue. i will still be using spotify as i have almost a month subscription left. hopefully they can sort their issues in time. this has been happening for a month or two now so dont hold out much hope. a shame really, i havebeen a big spotify fan for a long time and drive my frinds mad saying how great it is. maybe it has outgrown itself - server issues maybe i dont know. i have 30mb connection and have tried all the tips listed on this community including turning off firewall (?!) and harware acceleration to no avail also tried running in poor sound quality mode - still breaking up/pausing.

Re: Spotify keeps stopping - streaming issues - i'm off!!

user-removed — Tue, 15 May 2012 20:28:52 GMT

Problem also may be in your operator.

Re: Spotify keeps stopping - streaming issues - i'm off!!

effzed — Tue, 15 May 2012 21:13:34 GMT

Possibly which is why i am giving another streaming service a go. If they are ok then i must assume it is a spotify problem. I have my 15 day trial to test it out. Dont get me wrong i love spotify and want to stay but at the moment their service doesnt appear to be working for me.

Re: Spotify keeps stopping - streaming issues - i'm off!!

jamieC — Mon, 21 May 2012 18:25:32 GMT

having ssame issues - and donwloads failing its really starting to annoy i have 9 donwloads left then im trying elsewhere

Re: Spotify keeps stopping - streaming issues - i'm off!!

Jfhuk — Mon, 21 May 2012 19:17:27 GMT

Its getting worse every day, tracks keep stopping, refuse to start for ages or sound yuck. Come on guys fix the streaming its not working..

Re: Spotify keeps stopping - streaming issues - i'm off!!

mh270 — Mon, 21 May 2012 19:43:34 GMT

I totally agree. For the last few weeks the service has been unusable. Songs stop every few seconds. I too am on a fast connection so the problem is not at my end. I'm going to start checking out rival services too. I would like to stick with Spotify but if this doesn't improve within the next week I am going somewhere else.

Re: Spotify keeps stopping - streaming issues - i'm off!!

drakesdrum — Mon, 21 May 2012 20:02:53 GMT

Also having the same issues. I still have roughly a month left of subscription. If things don't improve come the end of the month, I will also be off.

Re: Spotify keeps stopping - streaming issues - i'm off!!

user-removed — Mon, 21 May 2012 20:03:48 GMT

Virgin Media?

Read this: http://community.spotify.com/t5/Desktop-Windows/Spotify-throttling/m-p/66859

Re: Spotify keeps stopping - streaming issues - i'm off!!

user-removed — Fri, 29 Jun 2012 11:03:35 GMT

I'm having exactly the same problems. I have e-mailed Spotify a few days ago to inform them of the problem, and to inform them that I will be leaving the service if it's not fixed within the month. £9.99 a month is not justified for a service that doesn't work. Streaming used to work ok (only losing connection sometimes) until about the last month or so, and seems to be getting worse.

I too was a big Spotify fan until this happened. Also I'm annoyed with the fact that the software has been getting progressively worse with more and more bugs such as the "Top Artists" and "Favourites" sections in the "Profile" just not working properly. This was obviously not tested enough before release.

effzed, what other service are you trying out? I'm Grooveshark (the free online version) now but their catalogue is a mess so I won't be paying for that.

Re: Spotify keeps stopping - streaming issues - i'm off!!

Eediot — Sat, 04 Aug 2012 04:21:39 GMT

Not just me then. I was planning on signingup for a year but will hold off until I'm sure the service is reliable.

Re: Spotify keeps stopping - streaming issues - i'm off!!

Dinisan — Sun, 05 Aug 2012 21:51:48 GMT

Bump. Having the same problems. Very annoying. Three weeks before my subscription renews. If they don't fix it I think i'll try MOG

Re: Spotify keeps stopping - streaming issues - i'm off!!

maximilian — Wed, 19 Sep 2012 20:22:28 GMT

Been a premium member for about 6 months and I to am having the same issues. Is there a platform to complain to Spotify or do they read these posts and are they actually addressing the issue? I to am thinking £9.99 pm is not worth it?!

Re: Spotify keeps stopping - streaming issues - i'm off!!

Veneficus — Thu, 20 Sep 2012 18:46:17 GMT

Playback is spotty (no pun intended) at best here as well. And no, it's not a problem with my 120 Mbps connection.

Re: Spotify keeps stopping - streaming issues - i'm off!!

Le_Zissou — Tue, 13 Nov 2012 20:20:33 GMT

I've been having this same issue for months now, and it's the only reason I have not decided to upgrade. It doesn't seem that Spotify cares, or they would have at least acknowledged the issue and told us to hang tight for a fix or something. Ignoring the user base when a major issue like this has existed for as long as it has is a terrible way to run a business.

Re: Spotify keeps stopping - streaming issues - i'm off!!

Eediot — Wed, 28 Nov 2012 22:18:54 GMT

After about 6months of using Spotify in NZ it seems the only time this issue occurs is when I'm playing Spotify off my iPhone or iPad via home WiFi and sending it to my stero via Bluetooth.

I don't get the problem when listening to it on iPhone via Bluetooth to car stereo, or just via headphones- (so apologies to Spotify for suggesting it was the service).

So this would seem to indicate the issue is with the WiFi- or Wi-Fi + Bluetooth setup.

Perhaps someone can shed light on that? ITMT I'll see if it does it when streaming over 3G thru Bluetooth to stereo. That would narrow it down further.

Steve

Re: Spotify keeps stopping - streaming issues - i'm off!!

goetto — Thu, 13 Dec 2012 20:54:12 GMT

Same here. It's enough to drive me bonkers. I don't like mog and pandora is even worse. I need to research and find an alternative.

Re: Spotify keeps stopping - streaming issues - i'm off!!

Eediot — Thu, 13 Dec 2012 21:37:53 GMT

Yup. It's the WiFi + Bluetooth combination that's the issue. Spotify don't claim this will work but would be great if they could get it working.

Re: Spotify keeps stopping - streaming issues - i'm off!!

stackdenis — Fri, 14 Dec 2012 10:33:21 GMT

Spotify can't do anything about the quality of your WiFi or Bluetooth connections, so you're mistaken here I'm afraid.

However I do occasionally get streaming issues too which are definitely on Spotify's side, as Grooveshark and other apps will stream perfectly at the same time, so my connection is not the problem.

Re: Spotify keeps stopping - streaming issues - i'm off!!

user-removed — Mon, 24 Dec 2012 06:48:58 GMT

I have the same problem in Australia. Streaming through wi-fi simply no longer works.

My other wi-fi streaming, such as internet radio is perfect.

The really annoying thing is that I took great care in compyling a Christmas playlist with spotify that I cannot stream.

The other annoying aspect is that I put in a report of the problem and have received no reply or even acknowledgement from Spotify after ten days.

If it is not fixed soon I will also cancel my premium subscription.

Re: Spotify keeps stopping - streaming issues - i'm off!!

socinus — Sun, 06 Jan 2013 19:54:59 GMT

What a shame - it was such a good service. Now appalling, crackly then stops just unlistenable.

What are they thinking of to let a good music service become useless?

Socinus