topic Re: Spotify is already running, but not responding. Please close it and try again. in Desktop (Windows)

Spotify is already running, but not responding. Please close it and try again.

bendman — Wed, 09 May 2012 15:54:11 GMT

I keep getting this "already running" message when I try to open spotify. It is listed as a process in Windows Task Manager, but it won't close when I try to force end the process. I've been having this same issue many times over the past month.

Any ideas how to actually end the process, or better yet, keep it from doing this altogether?

Re: Spotify is already running, but not responding. Please close it and try again.

George — Wed, 09 May 2012 16:40:40 GMT

You could try ending the whole process tree? That sometimes forces processes to close when the normal "end process" function doesn't work. But failing that wouldn't a reboot stop it executing or does it automatically open when you log on?

Re: Spotify is already running, but not responding. Please close it and try again.

bendman — Wed, 09 May 2012 17:52:52 GMT

Ending the process tree doesn't work. Rebooting works, but it happens almost every time I use spotify, and I'd rather not be stuck rebooting all the time. I'm really surprised this problem isn't really common - I wonder if it's a conflict with specific software or something.

Re: Spotify is already running, but not responding. Please close it and try again.

popfresh — Thu, 10 May 2012 03:29:00 GMT

I'm having the exact same problem! Haven't found the solution yet. I recommend we all contact Spotify support in hopes of getting an answer, since my post on these boards didn't help.

https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact

Re: Spotify is already running, but not responding. Please close it and try again.

bendman — Fri, 11 May 2012 17:37:09 GMT

Yeah, I'm gonna contact them. This is ridiculous, especially since I'm paying. I'm paying so I can listen on my phone while I run, but I just assumed being able to use it reliably on the desktop was a given. I can only use it for a few minutes before it crashes and starts doing this, and I need to restart my computer - making it basically unusable.

Re: Spotify is already running, but not responding. Please close it and try again.

thejoshtiffany — Tue, 15 May 2012 20:40:26 GMT

Just to add to the record, this problem is happening to me too!

Re: Spotify is already running, but not responding. Please close it and try again.

Markiiieeee — Sun, 20 May 2012 00:13:08 GMT

Having the same problem. Receiving horrible support.

Bye bye spotify.

Re: Spotify is already running, but not responding. Please close it and try again.

padawane — Mon, 21 May 2012 12:26:40 GMT

I have the same problem since 2 week. Could it be an update the problem??
After a few songs in the middle of one, it stop. I try to change song or pause but it seems freeze. When i try to close it I have to wait a few minutes, and when it finally disapear from desktop & task bar, it continue existing on system process list and i cant start a new instance of the spotify. I cant kill it with system tools, and the only way to start is reboot the system. But a few minutes later it come to block again...

Intel core i3 2,4Ghz 4GB RAM

Windows7 SP1 (64bits)

Lenovo ThinkPad Edge

Re: Spotify is already running, but not responding. Please close it and try again.

melelim — Mon, 04 Jun 2012 18:17:50 GMT

Same problem for me. Crashes while playing, and cann't end process OR process tree. Already rebooted once, not going to do it again. I guess i'm switching from spotify to something else.

Running Dell laptop, Win 7. don't think this is hardware issue, should be software/API or driver related.

Re: Spotify is already running, but not responding. Please close it and try again.

bendman — Mon, 04 Jun 2012 18:57:25 GMT

I haven't had this issue in a while. One thing I started doing is closing the program using the File > Exit menu option rather than what I used to do (right click on icon in taskbar > Quit Spotify).

It's also possible that some update to my computer changed the way processes are handled of course, but it seemed to stop right when I started using the menu to exit.

Re: Spotify is already running, but not responding. Please close it and try again.

toby-sx — Fri, 22 Jun 2012 10:12:28 GMT

same problem here. this sucks! epecially when you are paying!

Re: Spotify is already running, but not responding. Please close it and try again.

salierii — Tue, 31 Jul 2012 02:40:39 GMT

I have this problem even in the latest spotify. I think it has something to do with how it resumes my last played track. I cannot kill the process for the life of me. I even tried pskill, but the process persists no matter what I do. I've never seen anything like it.

Re: Spotify is already running, but not responding. Please close it and try again.

Deluniel — Thu, 02 Aug 2012 11:09:56 GMT

I'm having the same problem, tried pskill also but it won't work. I'm paying for the service so I hope Spotify Developers will do something, at least say that they know the problem and trying to fix it because it's really annoying.

Re: Spotify is already running, but not responding. Please close it and try again.

meahtenoha — Thu, 02 Aug 2012 16:33:22 GMT

Hi everyone - As a first port of call, can you all confirm what version of Spotify you've got installed?

It's always worth trying a clean reinstallation to make sure your app is up-to-date. You can find reinstall instructions right here.

Once we can confirm you're on our latest version we can take it from there--thanks.

Re: Spotify is already running, but not responding. Please close it and try again.

salierii — Thu, 02 Aug 2012 18:03:32 GMT

Thank you for the reply.

The version I have appears to be 0.8.4.107.g4fa0003f.

Re: Spotify is already running, but not responding. Please close it and try again.

thejoshtiffany — Thu, 02 Aug 2012 21:39:02 GMT

My version is the same as salierii's.

Re: Spotify is already running, but not responding. Please close it and try again.

Conkeykong — Mon, 06 Aug 2012 06:20:12 GMT

Have you found a solution yet i got the same problem.

Re: Spotify is already running, but not responding. Please close it and try again.

meahtenoha — Mon, 06 Aug 2012 08:43:14 GMT

Thanks for confirming your desktop app version--we're still looking into this for you guys.

Two users have said they're on Windows 7? Anyone else on another OS?

For those using Windows 7, the next step to try is disabling hardware accleration. You can find that in your Preferences page via 'Edit' > 'Preferences'. Please give that a try and get back to us right here.

Re: Spotify is already running, but not responding. Please close it and try again.

Spotify_User — Fri, 24 Aug 2012 22:34:41 GMT

I'm having this problem too. Can't even load Spotify to turn off hardware acceleration. Have tried killing the process/process tree, restarting, reinstalling, deleting/moving the Roaming folder. None resolved the problem.

Description

Get error "Spotify is already running, but not responding. Please close it and try again."

A more detailed description, using numbered steps

1. Clicked Spotify icon

2. Waited in frustration

3. Clicked it again

4. Got error message above for billionth time

5. Threw toys

6. Searched extensively on internet

7. Failed to find solution

8. Wrote this post

What I expected to happen

MUSIC!!!!

What actually happened

SILENCE!!!! (except for teeth grinding and furious typing noises)

My Operating System

Windows 7 Professional 64-bit

Is your Operating System 32 or 64 bit?

64-bit

Do you have a Service Pack installed?

My Spotify version

0.8.4.124

My internet provider and country

Vodafone NZ

Re: Spotify is already running, but not responding. Please close it and try again.

Aerandir92 — Sun, 26 Aug 2012 22:44:33 GMT

I have the same problem, but I am using Windows 8 Pro x64 (From MSDNAA so RTM and leagal)

I have never had any problems with Windows 8 before, not with the DP, CP or the RP. Not even the RTM when I had the 90-day trail installed

Have tried Compability mode, doesn't help

One thing I have noticed in Windows 8 is that Spotify is mentioned to places on the Task Manager, on time under "Apps" and one time under "Background processes".
When I exit Spotify, only the process under "Apps" dissapears, but the one under "Background" is still there

I dissabled Hardware Acceleration, didn't fix it