topic Re: Spotify App Using Alternate Name in Desktop (Windows)

Spotify App Using Alternate Name

user-removed — Fri, 16 Jun 2017 10:19:29 GMT

Hi!

I have been encountering a problem while using the Spotify Windows application. When I login to Spotify through Facebook, the app uses my alternate Chinese Mandarin name instead of my birth name on Facebook. I've tried deleting my alternate name on Facebook and reinstalling the application but nothing has worked so far. Is there anything I can do to change my display name back to my birth name so my friends can easily identify me?

Thanks!

Re: Spotify App Using Alternate Name

Sebasty — Fri, 16 Jun 2017 13:02:45 GMT

Hey @user-removed

From my own experience (I've changed my facebook name thrice), it updates within Spotify in the next day or two. When I change the profile picture, then it takes even longer.
I guess the best thing is to remove your alternate name and see if Spotify will update your name within the coming days. 🙂

If you still end up having the undesired one, let me know!

Re: Spotify App Using Alternate Name

user-removed — Sun, 18 Jun 2017 18:03:09 GMT

Hi @SebastVAIO

I've removed my alternate name and have also reinstalled a clean version of my Spotify yet my name has not changed. I really hope there is a solution to this otherwise could you point me to a place where I can email the Spotify team directly?

Thanks!

Re: Spotify App Using Alternate Name

fleurinoue — Wed, 06 Sep 2017 13:34:35 GMT

I've been experiencing the same problem too, I think it might be a bug. Hopefully Spotify fixes this soon, it's uncomfortable for me to use my actual name on Spotify.

Re: Spotify App Using Alternate Name

Sebasty — Wed, 06 Sep 2017 18:03:58 GMT

Hi!

I would suggest contacting Spotify using the contact form here.
You can also contact through Twitter (SpotifyCares) or on Facebook.

If you choose to use the contact form, you may get a reply telling to check this board or Support. Reply to it, and you'll be contacted soon.